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Instructions:

Customer satisfaction is Marketron's number one service goal. This survey will provide vital feedback for the install process and training teams to ensure the best service and software possible. Please select the response that most appropriately represents your feelings about the particular question and feel free to include any comments about the topic in the area below each question.

  

Post Installation-Training Survey

Client Info:
First Name
(optional)		 Last Name
(optional)
*Owner (client id) *Station
Title
(optional)
*Department
E-Mail
(optional)
*Live Date mm/dd/yyyy
Install team
(optional)

Marketron Team:
Please rate the following qualities of your Marketron Training Team on a scale from 1 to 5.
Scale:
1 (Poor)  <  3 (Satisfactory)  >  5 (Exceptional)
1 2 3 4 5 n/a Marketron Team Quality
Communication: How would you rate the ability of the Marketron Team to communicate the goals and install agenda with the station staff?
Product Knowledge: How would you rate the product knowledge of the Team?
Training: How would you rate the ability of the Team to present and train the software in an organized and understandable way?
Problem Resolution: How would you rate the ability of the Team to address specific station concerns and issues in a knowledgeable and timely fashion?
Professionalism: How would you rate the ability of the Team to maintain a positive and professional attitude at all times?
How would you rate your overall satisfaction with the Marketron Team installation performance?
Comments:

Marketron Install Process:
Please rate each element of our Training on a scale from 1 to 5.
Scale:
1 (Poor)  <  3 (Satisfactory)  >  5 (Exceptional)
1 2 3 4 5 n/a Marketron Installation Process
First Contact: How would you rate the conference call with the Marketron Installation team?
Survey Trip: How would you rate the Survey trip as part of the installation process?
Training Trip: How would you rate the Training trip as part of the installation process?
A/R: How would you rate the A/R training as part of the installation process?
Follow-Up: How would you rate the follow-up provided by the Marketron Support Center?
How would you rate your overall satisfaction with the Marketron Installation process?
Comments:

Training:
Please rate each element of our Training on a scale from 1 to 5.
Scale:
1 (Poor)  <  3 (Satisfactory)  >  5 (Exceptional)
1 2 3 4 5 n/a Training Quality
Staff Training: How would you rate your staffs' ability to use Marketron upon the Training Team's departure?
Basic Product Knowledge: How would you rate your staff's product knowledge and their ability to perform their daily tasks using the Marketron suite of products?
Learning: How would you rate the willingness and cooperation of your staff to learn the new Marketron software?
Marketron Documentation: How would you rate the ability of your staff to use the Marketron manuals as a reference to continue their learning process?
How would you rate your overall satisfaction with the training your staff received during the installation process?
Comments:

Support:
Please rate each element of our Support on a scale from 1 to 5.
Scale:
1 (Poor)  <  3 (Satisfactory)  >  5 (Exceptional)
1 2 3 4 5 n/a Support Quality
Marketron Support Center Satisfaction: If applicable, how would you rate the Marketron Support Center in their ability to answer your phone inquiries in a knowledgeable and timely fashion?
Online Training: If applicable, how would you rate the usefulness of the Online training?
How would you rate your overall satisfaction with the support you have received during the installation process?
Comments:

Product:
Please rate the following qualities of the Marketron system
on a scale from 1 to 5.
Scale:
1 (Poor)   <  3 (Satisfactory)  >  5 (Exceptional)
1 2 3 4 5 n/a Product Quality
How would you rate your overall satisfaction with the Marketron software?
Comments:

Additional Training and Support:
Are you familiar with our additional training resources? Are you interested in additional training for your staff using the following resources?
Yes No Yes No
Online
Marketron Dispatch
Resources (manuals)
Marketron Client Support Center
Comments:

General Comments:
Please take the time to offer constructive criticism of the install and training of Marketron software at your site. Your feedback will be used for the on-going improvement of our installation, training, and support processes.
Comments:
 
Thank you for participating in the Marketron Post-Installation Training Survey. Your comments and suggestions will help us provide the best installation and service possible. For more information please contact Miles Pietch, Installation Manager, at mpietch@marketron.com
     
     
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