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Support Overview Marketron offers effective technical support solutions for your company. Our top priority is to respond to your technical support needs promptly and efficiently, getting you up and running as quickly as possible. Our team of Client Support Consultants is extremely knowledgeable about our software, various operating systems, and a wide variety of network setups. They are prepared to take calls from radio stations, TV stations and cable companies. Coming to us with a high level of technical expertise, they also receive extensive on-going training. Preparation and professionalism allow our support team to maintain a consistently high level of customer service.
In order to help you more effectively, we also use the web-based tool GoToAssist to remotely access your workstation, providing real-time software support and minimizing work delays. With GoToAssist's advanced security, workstation access is not available until granted by the client and confirmed with the entry of an individually assigned, randomly selected key code. GoToAssist allows us to offer you advanced and efficient technical support.
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