Service Restored - Next Steps

1. Reset your account password and login (See below Password Reset and Login Help)
2. Enter any Contracts running the week of 09/20/21 that have not already been entered.
3. Enter corresponding Media/ Copy Instructions for the new contracts running the week of 09/20/21.
4. Enter any Media/ Copy Instructions changes for the week of 09/20/21.
5. Check the pathing for your automation system to make sure it is correct. (See below Setting up Paths for Boardfile and Automation Manager)
6. If you did have to change your Automation pathing.  Please go to Boardfile and re-finalize the logs that were sent to Automation prior to the cyber event.
7. Reconcile your logs from the outage period (see detailed instructions below for MT Electronic Log Reconciliation Process or VT Electronic Log Reconciliation Process)
8. Start working on future logs.

For help on passwords and getting started visit https://www.marketron.com/restored/ and look for: Password Rest and Login Help. 

Please contact your internal Marketron administrator who may be able to reset your password via User Manager. 

If you received a restore email: 

Shortly after receiving an email notifying you that your service being restored, you should have received an email from noreply@emarketron.com or noreply@marketron.com with the subject line “Marketron Temporary Access.” This email contained a link to the MTC and a temporary password. 

If you did not receive this email, please contact your internal Marketron administrator who may be able to reset it using User Manager. 

If you received a temporary password: 

If you received your temporary password, please note that email also contained a link to the MTC to start. You are required to create a new password when you login.  

Please note three incorrect password submits will temporarily lock you out of the system. You will need to wait 20 minutes and then try to reset your password again. If you continue to have problems, please contact your internal Marketron administrator who may be able to reset your password via User Manager. 

If you received multiple password emails: 

If you are a user that has access to multiple markets in your company, you may notice when you log in that not all markets are working initially, as some of your markets may not be online yet. More markets will be added as time goes on. If this applies to you, you may receive multiple password reset emails. Please use the last password reset email you received. 

If you haven’t received a restore email: 

You will receive an email from noreply@emarketron.com or noreply@marketron.com when it is time for your account service to be restored. This email will have important instructions and more details. Please do not try to log in prior to receiving this email; your password will not work, and network congestion will delay the rollout process. 

DO NOT TRY TO LOG INTO THE SYSTEM BEFORE YOUR SERVICE IS RESTORED. Your access will fail and it creates network congestion that slows the entire restoration process.

You will receive an email from noreply@emarketron.com or noreply@marketron.com with the subject line “Marketron Temporary Access.” This email will contain a link to the MTC and a temporary password. You will be required to reset your password after logging in with the temporary password. Instructions on new password requirements will be included in the email. Do not use your previous Marketron password.

Note: If you are a user that has access to multiple markets in your company, you may notice when you log in that not all markets are working initially, as some of your markets may not be online yet. More markets will be added as time goes on. If this applies to you, you may receive multiple password reset emails. Please use the last password reset email you received. 

Instructions on how to log in to the Marketron Platform:

At the login page, enter your normal user name and the temporary password from the email you received. Then click the Log On button.

Once you have clicked to Log On, you will be prompted to change your password.

Password Requirements

• Password must have a minimum of eight characters, but no more than 25.
• Password must not contain user’s first or last name.
• Password must be different from the previous passwords and cannot be changed more than once a day.
• Password must contain characters from three of the following four categories. English upper-case alpha character (A-Z), English lower-case alpha character (a-z), Numeric digit (0-9) or Non-Alphabetic character (for example, !, $, #, %).

After entering your new password, you will be asked to confirm your new password. Once you confirm your password, click the Submit button.

You will need to grant Citrix Receiver access to the application by clicking the Detect Receiver button.

After Detecting Receiver, you will be prompted by your internet browser to always allow MTC.EMARKETRON.COM to launch the associated app. Place a check in the box to “Always allow MTC.EMARKETRON.COM to open links of this type in the associated app”, then click the Open Citrix Receiver Launcher button.

You will need to check the box for the Citrix License agreement, then click “Already Installed”.
Once you have completed all the necessary steps the application will open to the landing page.

If your stations have previously used the Market Drive to save your PLK files, you’ll need to change to a local path.

1. Within Traffic Boardfile, go to Tools>Options and click on the Setup tab.
2. Take a screen shot of the current settings so they can be restored at a later date.
3. Update the Import and Export paths to somewhere on your local drives. For example:  \\client\r$\MKTN  (or whatever network folder you choose, making sure all user are mapped to the same drive/folder|.

• • The path must start with \\client\ followed by the drive letter + $\ and folder names.
  • Doing this setting once in Boardfile is effective for all stations for this user.
    
    

4. Finalize a log for each station (This will create the additional folders in the path below)
5. Open Automation Manager – Select a Station
6. Take a screenshot of the current menu settings so they can be restored at a later date.
7. In the Station Files Path, change to a local drive similar to what you did in step 3 above.
   • The path must start with the same information as step 3 above, but has additional folders.
   • \\client\R$\MKTN\XXXX-XX\Auto_out
   • XXXX-XX is the station’s call letters exactly as shown on screen.
     
   • Repeat these steps for each station in the drop down menu.
   • Click Close.

1. All logs will need new contracts added for the days affected and copy applied before finalizing logs. If you know the cart/media number used when inserting this spot in automation use it when applying copy because the reconciliation routine looks for an exact cart number match and this will reduce the number of drag n drop matches from the aired/unmatched box to a bump you will have to do. This should be completed before moving onto the next steps.

   1. If you receive a message regarding inputting orders in the past, contact your User Manager to adjust the days in the past setting in Setup Editor (under Stations>Stations this will be needed for each individual station) or in NXT order adjust the user profile to allow the action permission of allow airtime & alt rev line dates in past. 

   2. Remember, you can start reconciling Friday, September 17 through Monday, September 20 while orders for Tuesday and beyond are being inputted.  

   3. We recommend that orders in the future be inputted after all orders for the days affected have been inputted and contracted/published.  

2. Finalize all logs for the affected dates. Remember you can use the Multiple Log feature to finalize multiple days and stations at once. DO NOT check the box to create the automation file if active for your market.
3. If you do reconciliation in Marketron Automation Manager, and the day you are reconciling is missing (after you have corrected your paths) you will need to go to Automation menu and chose Generate an Automation file or go back to the individual day and re-finalize the log.
4. Run Electronic Log Reconciliation in the Boardfile or Automation Manager as normal
5. Compare Spots in the imported/unmatched box to the spots in the bumps.
   1. For spots that have cart number changes that can be accepted for billing, drag the spot from the import/unmatched box on top of the bumped spot. The spot will no longer appear on the bump list
   2. For remaining spots in the Imported/Unmatched box, select all (highlight) and click F5 (or right click and add traffic spots) to add them to your recon report
6. Check the Warnings in the recon report for spots that aired out of daypart.
   1. Determine if the spots can bill as scheduled, or if they need to be bumped and made good
      1. To bump a spot in warning, highlight the spot then right click and chose bump
7. Save to PDF and Print the Recon Summary Report. This report will show all missed spots, all cart number changes and any additional spots.
8. If you use Automation Manager, Exit and Save open BoardFile and complete the recon steps
9. Using your Recon Summary report, correct the Boardfile for cart changes that you noted in the reconciliation. Refer to the Reconciliation Summary
10. For any spots that are in the bumps and have spots that were in the New Spots section of the Recon Summary report, you can add them to the log and apply the correct media/cart number.
11. For spots that have bumped, use can right click and use the Missed > Missed with Makegood feature to begin making good spots.
    1. Remember, in this feature you can chose to makegood multiple spots at one time, however, make sure that you are only choosing to make good spots that have the same rate and daypart.
    2. Repeat as needed for multiple rates and dayparts.
12. For spots that cannot be made good, use the Missed> Missed no Makegood feature.
    1. 1. Remember, you can highlight multiple spots here and missed no makegood at one time.
13. Post the log

Manual Log Reconciliation Process

1. All logs will need new contracts added for the days affected and copy applied before finalizing logs. This should be completed before moving onto the next steps.
2. Finalize all logs for the affected dates. Remember you can use the Multiple Log feature to finalize multiple days and stations at once. DO NOT check the box to create the automation file if applicable if active for your market.
3. Pull a daily spot report for the day used as your template (i.e. if you copied Monday log for Tuesday, then run the spot report for Monday)
   1. Make sure the report has Advertiser, Spot Time, Media Number, Product and/or ISCI
   2. Have the Advertiser in the far-left hand column, merge and sub-total
4. In the Boardfile, use the spot inquiry for the day you are reconciling
   1. Make sure you have the Airtime Column, Advertiser Column, Media # columns showing
   2. Sort the inquiry by Advertiser
5. Using the Daily Spot report, go through and update each advertiser’s spot times.
   1. If there were cart changes, update those to at this time
   2. Bump any spots that did not air or should not have aired
   3. Use station records to update the times and media numbers for any spots that were manually added to the logs
6. For spots that have bumped, use can right click and use the Missed > Missed with Makegood feature to begin making good spots.
   1. Remember, in this feature you can choose to makegood multiple spots at one time, however, make sure that you are only choosing to make good spots that have the same rate and daypart.
   2. Repeat as needed for multiple rates and dayparts.
7. For spots that cannot be made good, use the Missed> Missed no Makegood feature.
   1. Remember, you can highlight multiple spots here and missed no makegood at one time.
8. Post the log

1. Make sure to add new orders or written on spots to existing orders as well as any copy changes for the days affected. You will need to make sure that all spots are placed on the log and copy applied before setting log official. If you know the cart/copy number used when inserting this spot in automation use it when assigning copy because the reconciliation routine looks for an exact cart number match and this will reduce the number of drag n drop matches from the aired/unmatched box to a bump you will have to do. This should be completed before moving onto the next steps.
   1. Remember, you can start reconciling Friday, September 17 through Monday, September 20 while orders for Tuesday and beyond are being inputted.  
2. Set all logs Official for the affected dates from Logs>Log Maintenance >Options.
3. Run Electronic Log Reconciliation Logs> Reconcile Log as normal.
4. Compare Spots in the imported/unmatched box to the spots in the bumps.
   1. For spots that have cart number changes that can be accepted for billing, drag the spot from the import/unmatched box on top of the bumped spot. The spot will no longer appear on the bump list. Manual attention will be required in VT to assign the correct copy/cart number (Order Copy must be updated prior to manual change in log editor).
   2. For remaining spots in the Imported/Unmatched box, select all (highlight) and click F5 (or right click and add traffic spots) to add them to your recon summary report
5. Check the Warnings in the recon report for spots that aired out of daypart.
   1. Determine if the spots can bill as scheduled, or if they need to be bumped and made good. To bump a spot in warning, highlight the spot then right click and chose bump.
6. Print the Recon Summary Report. This report will show all missed spots, all cart number changes and any additional spots. Post Log for billing (default option when closing out of the reconcile).
7. Using your Recon Summary report, correct the Log from Log Editor for cart changes that you noted in the reconciliation.
8. For remaining spots that were in the New Spots section of the Recon Summary report, double check order to verify that all paid spots are accounted for and that the remaining spots are filler spots.
9. For spots that have bumped, use can right click and bump spots to a future log day within makegood flight.
10. For spots that cannot be made good, right click and delete spots from bump list.
11. Accept Logs for Billing.

Manual Log Reconciliation Process

• Make sure to add new orders and any revisions, this includes all spots written on each station’s log, as well as any copy changes for the days affected. You will need to make sure that all spots are placed on the log and copy applied before setting log official. This should be completed before moving onto the next steps.
• Set all logs Official for the affected dates from Logs>Log Maintenance >Options.
• Compare Log Editor (daily log) to paper log for spot times and cart numbers that aired. You could also generate a report from your automation system that shows run times and carts for spots that aired.
• Make necessary changes in Log Editor (daily log) so that VT log matches paper log or automation report.
• Determine how you are going to handle the bumped spots. Include the Order Dates bump file columns. This will show the order dates for the bumped spots to help you determine how to handle the bumped spots/s in the bump file.
  

Options to reschedule bump list in the bump file:

Please note regarding Copy: It is possible that copy was already assigned to the spots that have been rescheduled to a future date.  As a precautionary measure prior to printing and/or exporting the log, remove invalid copy and reassign copy. This will ensure that copy on the makegood spots is valid for the logs you are working on.

1. Reschedule bumped spots to another day. Pay attention to the flight dates to help you determine if the bumped spot can be scheduled outside of the original order dates. Note: Moving the bumped spot to another day does not write back to the schedule line on the contract.  It will not indicate you are rescheduling the spot outside of the original order dates or rescheduling the spot to another billing period.
2. Right click on the bumped spot and mark as “Make Good”, then right click again to schedule to another day. (Make good spots do not write back to the schedule line on the order. If a spot is marked as a make good, VT puts an indicator by the spot on the invoice and post time report).
3. If you need to show the Advertiser or Agency the date & times the bumped spots were made good: For now, leave the spots in the bump file. Go to the order and create a make good line and mark the line as a make good. Once you’ve created the make good schedule line, make sure the total number of spots and rate match the spots in the bump file. The last step is to delete the spots in the bump file. If the spot is marked as a make good, VT puts an indicator by the spot on the invoice and post time report.
4. If you need your Sales Rep to decide when to reschedule make good spots for certain advertisers: Print a bump list sorted by Sales Reps and have each Sales Rep indicate the dates the bumped spots can be rescheduled. Make sure to keep a copy of the Bump Report to reference in the future.

Accept logs for billing.

Note: Attributes that affect the number of spots or monetary value of the invoice will still not be allowed to be modified without first voiding the invoice.

You can add or modify the following attributes and refresh the invoices with those changes, eliminating the need to void the invoice:

• Advertiser/Agency
  • EI Account ID – This Looks at the Setup Editor
• Sales Order Header
  • Product Name
  • Agency Client Code
  • Electronic Invoice checkbox – This now looks at the Marketron Order
  • Estimate Number
• Traffic Copy > Media Builder
  • ISCI Label
  • Product Name
  • Script
  • Co-op checkbox

To refresh an invoice after one or more of these attributes has been added or modified:

1. Launch Accounts Receivable
2. Click “Receivables” in the menu bar and select “Edit Invoice”
3. Choose the desired invoice status – work or posted
4. Select the desired invoice from the “Invoice Number” drop-down
5. Click the “Refresh Invoice” button
6. You will be asked if you are sure you wish to proceed:
   1. If an un-contracted revision exists for the order: “An un-contracted revision exists for this order. Are you sure you wish to refresh the invoice with updated data?”
   2. If no un-contracted revision exists for the order: “Are you sure you wish to refresh the invoice with updated data?”
7. Click “Yes” to the dialog
8. The invoice data will be refreshed
9. Save and Print (if desired)

With assistance of our third-party remediation and restoration specialists and forensic investigators, we prepared an entirely new environment. Prior to being brought back online, our technology partners ran the software through extensive security checks to confirm the safety of the platform. We are running extensive scanning within the platform, on all devices, and internet traffic. Additionally, with the assistance of our third-party specialists, a state-of-the-art end point detection and response tool has been deployed to the environment, which is continuously monitored around the clock by security professionals.

We expect all users to be anxious to get back into the platform. Please limit initial use to essential personnel; additional users should log in gradually to allow urgent traffic work to be completed. We anticipate heavy platform use, and this will allow for the best system performance for resource-intensive processing that will need to be done by all traffic managers.

You may have noticed that the icon for the Marketron NXT module is currently not present in the applications launch screen. NXT applications are up and running, however. We continue to restore and refine the platform, so the icon to launch NXT will be available in the platform soon.

In the meantime, you can access NXT directly through your company’s dedicated URL. Your credentials are your Marketron username and the new password you created.

Please contact support if your do not know your dedicated NXT url.

We have updated our Network Connect partners on the status of the situation. We recommend you reach out directly to your network providers to discuss their recommendations on processing this week’s orders.

Advertising Portal is now available to your advertisers. Out of an abundance of caution, Marketron is requiring all Advertising Portal users to reset their passwords for the portal. Please be advised that the next time they log in to Advertiser Portal they will be prompted to change their password.