Marketron embraces a performance-based culture, rewarding top performers and working to promote from within.

Marketron is continually searching for intelligent, resourceful and motivated professionals to join our team. We only accept resumes for open positions. If you would like to inquire with us regarding any potential future career openings, or current openings listed below (if any), please contact us.

Sales Operations Specialist

Job Description

Position:  Sales Operations Specialist
Department:  Finance Team
Location:  Hailey, Idaho
Reports to:  CFO

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for radio, television, and digital outlets. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities. With expertise built on 50 years of industry leadership, Marketron proudly supports the broadcast industry at the local, state, and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 100,000 advertisers. Marketron is owned by Diversis Capital. To learn more visit www.marketron.com.

Summary:

The Sales Operations Specialist is responsible for providing high-quality administrative support to the sales team, as well as the finance/accounting team.  This position is mission critical in helping increase the productivity and effectiveness of the sales team by reducing friction within the sales process.  Though this position reports to the CFO and sits within the finance team, this person must also work closely with sales, accounting, and marketing leadership to ensure the overall operating efficiency and excellence of sales and marketing.

Primary Roles & Responsibilities:

  • Supports all aspects of sales cycle through Salesforce.com to reduce the administrative burden on the sales and accounting teams
  • Coordinates the efforts with sales to get opportunities, quotes, contracts, and agreements into production
  • Act as a liaison between sales reps and accounting/contracts department to ensure proper flow of information and clear understanding of contract agreement details
  • Attends and actively participates in the weekly sales meetings
  • Involved in process improvements for sales and identifies opportunities for efficiency with the sales team
  • Uses Excel and Salesforce.com expertise to support reporting for business insight
  • Works with Sales and Finance department to provide accurate pipeline and assist with sales forecasting opportunities
  • Administers the sales commission program, calculates the sales commissions and provide the monthly statements
  • Set up and maintain dashboards and reports in Salesforce
  • Leads the continual and ongoing process ensuring Salesforce customer data is accurate and up to date
  • Work closely with Salesforce Admin to increase efficiency in existing processes. Identify and make recommendations to eliminate sales process bottlenecks and inconsistencies
  • Assists with preparation of data for client presentations
  • Assists with miscellaneous sales, marketing, and administrative duties as requested

Qualifications & Skills:

  • Ability to function independently with a high degree of accuracy and accountability in a fast-paced environment
  • Excellent organizational skills, strong attention to detail, adherence to deadlines, ability to prioritize and manage multiple projects at once
  • Excellent proficiency in Microsoft Office Suite including Excel, Word, Excel, PowerPoint, and Outlook
  • Experience using Salesforce.com for account management and reporting (Lightning Experience is required)
  • Familiarity with marketing automation systems as they relate to Salesforce.com (Pardot)

Working Conditions:

  • May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
  • May be required to work occasionally in evenings and/or weekends
  • May require travel domestically

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

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Senior Product Manager, APIs

Job Description

Position:  Senior Product Manager, APIs
Department:  Product Management
Reports to:  Director of Product

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for radio, television, and digital outlets. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities. With expertise built on 50 years of industry leadership, Marketron proudly supports the broadcast industry at the local, state, and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 100,000 advertisers. Marketron is owned by Diversis Capital. To learn more visit www.marketron.com.

Summary:

Marketron is a PE-backed company with majority market-share in the radio broadcast industry. As we continue to invest in our software and leverage our significant market-share, we look to better partner with the ecosystem surrounding our products. We are looking for a Product Manager with significant experience defining, building, and managing API programs to help us grow our product offerings into the future.

If you are passionate about building products customers, particularly engineering customers, love and want to own something from its inception, this is a great role for you. We need an experienced product leader with a strong technical background who enjoys working closely with developers, both internally and externally. Come join the team and help us deliver meaningful growth for the company.

The Role:

You will provide the vision and strategy for the API program and work cross functionally to achieve your vision. You will work directly with our customers to help solve their business needs with our APIs and with select third-party developers to define direct connections between our products. Specifically, you will:

  • Define our overall API strategy that will drive business through customer acquisition, retention, and new product solutions
  • Meet with Marketron customers and the developer community to understand their business, current systems, and integration needs
  • Work with our Engineering teams to understand the current ecosystem and internal API capabilities
  • Perform industry and competitive analysis to identify trends, portfolio gaps, and potential partnership opportunities
  • Define self service capabilities which resolve customer challenges and determine which direct connections we will build with strategic partners
  • Define the business model for our APIs, including pricing, distribution, service tiers, SLAs, etc.
  • Drive cross-functional teams including Engineering, Product, Marketing, and Customer Success to deliver our API products
  • Document requirements, including governance, performance, analytics, enforcement points and measurement, security, etc.
  • Oversee all aspects the Developer Experience and work with others to deliver it, including onboarding, documentation, customer dashboards, etc.
  • Provide engagement and developer support for effective operational execution for a period of time as we continue to grow the team
  • Monitor analytics and collect customer feedback to understand product outcomes, performance, and areas for improvement
  • Be the voice of the customer from concept to launch and through ongoing support to identify opportunities for process improvement to address inefficiencies and improvements in the customer’s end-to-end experience
  • Serve as the internal and external evangelist for the Marketron API program

Basic Qualifications:

  • 5+ years Product Management experience, at least 3 of which focused on building API-based software platforms/products
  • Direct experience executing API Service Operations and Developer Relationships
  • Direct experience with API versioning and lifecycle
  • Ability to conduct discovery interviews to understand customer needs
  • Excellent analytical and quantitative abilities to build business cases and models
  • Enough technical experience and knowledge to be able to work very closely with Engineering teams internally and externally
  • Be scrappy and entrepreneurial, thriving in ambiguous environments to deliver outcomes
  • Bachelor’s degree or equivalent experience

Preferred Qualifications:

  • Experience in digital advertising and/or broadcast media
  • Deep knowledge of RESTful APIs for internal and external consumption and HTTPS and the HTTP and HTTP/2 protocols
  • Experience at startup or small companies
  • Preference for those local to Denver, but open to remote employees

Working Conditions:

  • May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
  • May be required to work occasionally in evenings and/or weekends
  • May require travel domestically

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Apply

Senior Client Development Manager

Job Description

Position:  Senior Client Development Manager
Division:  Denver, CO
Department:  Client Services
Reports to:  Manager, Client Development

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for radio, television, and digital outlets. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities. With expertise built on 50 years of industry leadership, Marketron proudly supports the broadcast industry at the local, state, and international levels, serving more than 7,000 media organizations globally and managing $15 billion in annual U.S. advertising revenue. Marketron is owned by Diversis Capital. To learn more visit www.marketron.com.

Summary:

The Senior Client Development Manager (Senior CDM) is focused on customer satisfaction with our digital offerings and expanding the adoption and margin growth within our premium digital account base. The Senior CDM specializes in facilitating our larger, more digitally advanced client’s growth and managing their inherently more complex relationships. The Senior CDM manages the post-onboarding period of the customer lifecycle to drive customer engagement, continued usage, and ongoing growth.  A skillful Senior CDM understands the digital and broadcast advertising industries, the business of SaaS software delivery, has a passion for technology, is obsessed with helping customers succeed, has a knack for building strong business relationships and loves working in a fast-paced environment.

The Senior Client Development Manager lives and breathes troubleshooting and is an expert in jumping in to guide customers toward successful resolution of their issues.  This includes direct action as well as triaging issues and acting as an “air traffic controller” in organizing a company response to customer issues that need specialized attention and knowledge to address.

The Senior CDM leverages his/her expertise to serve as an advocate internally for our digital clients and marshals resources to meet customer needs where possible.  The Senior CDM is comfortable and excited by having regular conversations with executive-level contacts all the way down to sales reps in the field. The Senior CDM is skilled in de-escalating customers and handling difficult, challenging conversations while serving as a trusted resource and guide on their digital journey.

Essential Duties (Including but not limited to the following):

  • The Sr. CDM serves as the primary contact for our digital customers and is responsible for developing long-term trusted relationships and ensuring customers’ complete satisfaction. In the case where a software customer has an assigned separate CSM, the Senior CDM will coordinate with the CSM to align customer value objectives and achieve daily success.
  • The Sr. CDM is a virtual agent for the customer – performing the majority of his/her duties remotely. In cases where clients may benefit or need in-person support, the Sr. CDM will collaborate with Sr. Director of Digital Strategy to identify opportunities to enlist the services of the Training & Onboarding team.
  • CDMs proactively reach out to, coach and support our customers’ digital sales managers and end-users. This includes ongoing product education, developing digital sales strategies, and helping customers prepare sales presentations.  Sr. CDMs may virtually attend sales presentations by our customers serving as their digital subject matter experts to their advertisers.
  • The Sr. CDM specializes in developing strong relationships within a client’s leadership team with the goal of becoming their trusted digital product advisor and problem solver. A primary goal is to gain the customer’s confidence in Marketron’s ability to help overcome challenges that may hinder the client’s ability to sell digital advertising.
  • The CDM team advocates for the customer and works closely with our digital operations group to coordinate communication and response to any non-routine issues
  • CDMs work closely with the Sr. Dir Digital Strategy to ensure Marketron and our customers are each living up to our commitments from our join growth goals and alignment planning work, run by our Sr. Dir of Digital Strategy.
  • The CDM team will react to and coordinate responses to Level 2 support issues and escalations from the customer. CDMs will follow support protocols to log and resolve issues.
  • CDMs are responsible for customer communication about product changes, upcoming releases, base-wide training and content releases
  • The CDM team will provide regular account progress updates across all the metrics we measure, both to the customer and to our teams internally.
  • The CDM team will work closely with the CSM team on the preparation and delivery of regular Executive Business Reviews (EBRs) to the customer. This will sometimes include onsite presentations.
  • Identify account expansion opportunities and work with Sales to win them
  • Partner with Sales team during discussions with prospects to help increase new business win rate and current customer renewal rate
  • Develop, prepare and nurture customers for advocacy, including Case Studies, Webinars and Customer Referrals
  • Function as Subject Matter Experts to assist the Content team with the development of materials supporting effective customer adoption and system use
  • Actively assess quality and effectiveness of client interaction points and working processes impacting the client experience. Work with key stakeholders to apply continuous improvement and discover new opportunities to grow client engagement and usage leveraging industry best practices.
  • Monitor customer health scores, identify risk, and work cross-functionality to deliver recommendations to improve customer satisfaction.

Personal Characteristics and Qualifications:

  • Excellent proactive communication skills.  Outstanding written communication skill.
  • Strong salesmanship skills and comfort asking for customer commitments.
  • Experience with and a desire to learn and guide others in the use of best-practices in digital sales.
  • At least 4 years of experience working within digital advertising, agency experience or operations experience preferred.
  • At least 2 years of experience in a sales or account management role (can overlap with digital experience above).
  • A strong understanding of the broadcast industry is a huge plus, but not required. A strong desire to continuously expand knowledge of the broadcasting business is required.
  • Resilient and hard-working
  • Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Demonstrated technical problem-solving abilities
  • Highly developed project management skills and knowledge
  • Strong customer service skills in conflict resolution and customer de-escalation techniques
  • Must be confident working cross-departmentally to achieve results
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Ability to multi-task and perform under pressure
  • Available and willing to be rapidly responsive to urgent client needs, day or night
  • Must possess a sense of urgency in resolving issues and empathy for the customer
  • Must be a voracious continuous learner.

Exclusions:

  • This team is not a sales team. They are not part of the process of bringing in new accounts. They will, however, play a supporting role to help of convince markets in partially penetrated accounts to shift to our platform.
  • While this team will do product training and product demos as needed to help customers use the product effectively, this is not an onboarding team. This team is not responsible for in-person training, in-person ride-alongs, etc.
  • This team will support the digital operations team in customer responses when needed but won’t own customer communication for routine support or campaign issues

Working Conditions:

  • May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
  • May be required to work occasionally in evenings and/or weekends
  • May require travel domestically

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Apply
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Please email us at jobs@marketron.com and include the following information:

  • Cover Letter with the position you’re applying for
  • Resume
  • Start Date
  • LinkedIn Profile URL (if available)
We look forward to hearing from you.