About Marketron

Job Description

Position:  UX Researcher
Department:  Product / Marketing
Location: Denver, CO / Remote
Reports to:  SVP of Product

About Marketron:

Marketron is a PE-backed leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.  As we continue to invest in our software, we look to deliver solutions that enable our customers to transform their business in order to remain competitive in the media space.  If you are passionate about building products that customers love and want to help drive the strategic evolution of our product portfolio, this is a great role for you.  Come join the team as a UX Researcher and help us deliver meaningful growth for the company!

The Role:

Join an existing UX team that includes both onshore and offshore resources, specifically focused on user research for discovery, user testing for desirability of the vision, and wireframing potential solutions. You will help to complete the skillset of our existing UX team for a full suite of UX capabilities from discovery to execution and visual design.

In this role you will collaborate with our cross-functional team of Product Managers, UX designers, and Product Marketing to uncover and validate opportunities for how to integrate our overall product ecosystem and expand our product offerings. Your insights will directly impact the success of Marketron users and will be used to inform decisions at every stage of the product development cycle.

The work you will own includes, but is not limited to:

• Plan, lead, and champion UX research projects working across product teams to connect them to user needs
• Act in a consultative and advisory role to identify research topics and plan research initiatives
• Lead user research using a wide variety of qualitative methods and a subset of quantitative methods that span exploratory research, design research, and evaluative work
• Build vision artifacts for user feedback and internal discussions
• Test desirability through low-fidelity experiments
• Create wireframes and iterate with clients based on feedback, translates wireframes into initial mockups
• Craft user personas and customer journey maps
• Manage projects end-to-end, develop guides and screeners, moderate, analyze, and synthesize results
• Distill findings into actionable insights and expertly communicate research findings to drive stakeholder decision making across the product org
• Establish tools and systems to streamline and scale learnings gathered through research so insights can easily be referenced and applied for future projects
• Create artifacts, educational tools, and processes that help build and evangelize UX Research within the organization
• Conduct market research tracking industry trends and the competitive landscape as they pertain to our products
• Be a user advocate, and a source of information on users’ behaviors, needs, and attitudes

We are also looking for someone with relevant experience in the types of products that you will be supporting, including Order Management Systems and Sales tools, ideally in a broadcast or digital advertising environment.

Basic Qualifications:

• 3+ years of relevant experience conducting UX Research
• Can provide work samples focused on UX Research
• Demonstrated understanding and experience with a broad range of modern research methodologies
• Excellent analytical and communication abilities to build influence and drive towards a vision
• Have a strong opinion, grounded in fact on UI / UX / CX
• Be scrappy and entrepreneurial, thriving in ambiguous environments to deliver outcomes
• Experience with B2B SaaS products
• Bachelor's degree or equivalent experience

Preferred Qualifications:

• Experience building Sales enablement products, particularly in a broadcast environment or digital advertising space
• Experience building Order Management systems in omnichannel advertising environments
• Experience at startup or small companies
• A degree in Design, Psychology, Cognitive Science, Human Factors engineering or a related field
• Preference for those local to Denver, but open to remote employees

Working Conditions:

• May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
• May be required to work occasionally in evenings and/or weekends
• May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

• Cover Letter with the position you’re applying for
• Briefly describe your experience in… (running UX research projects, particularly for B2B or SaaS companies)
• Why are you excited about this opportunity?
• Why do you think that you are a good fit for this role?
• Resume
• Start Date
• LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Job Description

Position:  Controller
Location:  Hailey, ID
Reports to:  Chief Financial Officer

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

This position will be responsible for overseeing the Accounting/Contracting departments and must have excellent communication and management skills.  The Controller will be responsible for full cycle accounting duties, internal controls, GAAP compliance, external audits, and tax matters.

The right person for this job will have the ability to take accountability for projects from start to finish, has great project management skills, and can delegate appropriately.

Primary Responsibilities:

• Full-cycle accounting duties
• Manage accounting/contract department personnel.
• Coordinating and preparing internal and external financial statements
• Internal Controls, revenue recognition, and ability to put things into place from a start-up perspective.
• Baseline, Operational (payroll/AP/AR)
• Financial reporting and analysis monthly, quarterly, and annually
• Update executive-level managers regarding key financial data
• Monitor/enhance internal controls and monitor financial infrastructure enhancements
• Budgeting, forecasting, financial analysis, and cash flow planning
• Administer Fixed Assets: capitalization policy, rollforwards, and monthly amortizations

Qualifications:

• 5+ years of relevant accounting experience, 3+ years in a supervisory role, for profit organizations
• CPA, MBA strongly preferred
• Excellent written and communication skills
• High level of knowledge of GAAP and taxes
• Ability to move easily between “high level” understanding and the underlying detail
• Strong problem solving and analytical skills
• Ability to work independently on multiple projects as well as in a team environment
• Works well under pressure and able to prioritize workloads
• Understanding of foreign entities and consolidations a plus
• SAAS experience a plus

Working Conditions:

• May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
• May be required to work occasionally in evenings and/or weekends
• May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

• Cover Letter with the position you’re applying for
• Resume
• Start Date
• LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Job Description

Position:  Product Manager of Programmatic Ads
Location:  Any Marketron office, remote
Department:  Product
Reports to: Director of Project Management

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

Marketron is a PE-backed company with majority market-share in the radio broadcast industry. As we continue to invest in our software and leverage our significant market-share we look to deliver solutions that enable our customers to evolve into the future of broadcast. We are looking for a strong Product Manager with experience in building programmatic ad trafficking features to help us grow our product offerings into the future. If you are passionate about building products that customers love and want to own a new offering and its strategic evolution, this is a great role for you. Come join the team and help us deliver meaningful growth for the company.

Primary Responsibilities:

You’ll manage the relationship with our ad buying partner Demand Side Platform (DSP), own the programmatic ads roadmap, and work closely with product and engineering teams to augment the digital ad capabilities within our NXT platform.

The Product Manager of Programmatic Ads will:

• Serve as the team’s subject matter expert on the digital advertising industry in general and on best practices for campaign management of programmatic ads.
• Understand our users’ needs and pain points by working directly with customers and internal users to collect feedback.
• Generate requirements and document workflows for ad trafficking and order entry in the NXT platform.
• Own and prioritize the product backlog for the programmatic ads area and collaborate with internal stakeholders to make tradeoffs.
• Lead bi-weekly sprint planning for the Scrum team.
• Set the team’s quarterly priorities and participate in scaled Agile quarterly release planning.
• Collaborate with other Scrum teams to determine interdependencies and plan timing of work to ensure smooth integration of features.
• Document release notes for digital ad features and coordinate with Product Marketing to complete go-to-market activities, such as training internal teams on the new features that are to be released.
• Be the expert on and own the relationship with The Trade Desk DSP. This will include facilitating discussion of topics Engineering has surfaced and scheduling roadmap updates from our contact there.
• Work with the Marketron Ad Operations team to determine ad trafficking settings to elicit optimal campaign performance, and to define requirements for internal-facing features.

Experience & Skills:

We are looking for an experienced software product manager who has worked in the programmatic ad space, ideally with past experience using a DSP, especially The Trade Desk. You’ll be the voice of our customers, the Marketron subject matter expert in the domain, and the product owner for augmenting existing programmatic ad functionality. What you’ll bring:

• Bachelor’s degree or equivalent practical experience.
• 3+ years of software product management experience in which you have worked with engineers to develop SasS features.
• Strong experience working with engineering specifically to build programmatic digital advertising products, such as Display, Video, and location-based targeted ads on mobile, etc.
• Experience either building functionality in or working with a DSP where experience on The Trade Desk is strongly preferred.
• Experience working within the Agile Scrum development framework in a Product Manager capacity.
• Demonstrated ability to find solutions to complex problems, using sound judgement to assess risks, and to provide a well-structured rationale.
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

Bonus:

• Certifications in Agile methodology
• Prior experience working in a highly matrixed environment.
• Prior experience actually running digital ad campaigns in an ad ops capacity.

Working Conditions:

• May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
• May be required to work occasionally in evenings and/or weekends
• May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

• Cover Letter with the position you’re applying for
• Resume
• Start Date
• LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Job Description

Position: Senior Client Development Manager
Location:  Denver, CO
Department:  Client Services
Reports to:  Manager, Client Development

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

The Senior Client Development Manager (Senior CDM) is focused on customer satisfaction with our digital offerings and expanding the adoption and margin growth within our premium digital account base. The Senior CDM specializes in facilitating our larger, more digitally advanced client’s growth and managing their inherently more complex relationships. The Senior CDM manages the post-onboarding period of the customer lifecycle to drive customer engagement, continued usage, and ongoing growth.  A skillful Senior CDM understands the digital and broadcast advertising industries, the business of SaaS software delivery, has a passion for technology, is obsessed with helping customers succeed, has a knack for building strong business relationships and loves working in a fast-paced environment.

The Senior Client Development Manager lives and breathes troubleshooting and is an expert in jumping in to guide customers toward successful resolution of their issues.  This includes direct action as well as triaging issues and acting as an “air traffic controller” in organizing a company response to customer issues that need specialized attention and knowledge to address.

The Senior CDM leverages his/her expertise to serve as an advocate internally for our digital clients and marshals resources to meet customer needs where possible.  The Senior CDM is comfortable and excited by having regular conversations with executive-level contacts all the way down to sales reps in the field. The Senior CDM is skilled in de-escalating customers and handling difficult, challenging conversations while serving as a trusted resource and guide on their digital journey.

Essential Duties (Including but not limited to the following):

• The Sr. CDM serves as the primary contact for our digital customers and is responsible for developing long-term trusted relationships and ensuring customers’ complete satisfaction. In the case where a software customer has an assigned separate CSM, the Senior CDM will coordinate with the CSM to align customer value objectives and achieve daily success.
• The Sr. CDM is a virtual agent for the customer – performing the majority of his/her duties remotely. In cases where clients may benefit or need in-person support, the Sr. CDM will collaborate with Sr. Director of Digital Strategy to identify opportunities to enlist the services of the Training & Onboarding team.
• CDMs proactively reach out to, coach and support our customers’ digital sales managers and end-users. This includes ongoing product education, developing digital sales strategies, and helping customers prepare sales presentations.  Sr. CDMs  may virtually attend sales presentations by our customers serving as their digital subject matter experts to their advertisers.
• The Sr. CDM specializes in developing strong relationships within a client’s leadership team with the goal of becoming their trusted digital product advisor and problem solver. A primary goal is to gain the customer’s confidence in Marketron’s ability to help overcome challenges that may hinder the client’s ability to sell digital advertising.
• The CDM team advocates for the customer and works closely with our digital operations group to coordinate communication and response to any non-routine issues
• CDMs work closely with the Sr. Dir Digital Strategy to ensure Marketron and our customers are each living up to our commitments from our joint growth goals and alignment planning work, run by our Sr. Dir of Digital Strategy.
• The CDM team will react to and coordinate responses to Level 2 support issues and escalations from the customer. CDMs will follow support protocols to log and resolve issues.
• CDMs are responsible for customer communication about product changes, upcoming releases, base-wide training and content releases
• The CDM team will provide regular account progress updates across all the metrics we measure, both to the customer and to our teams internally.
• The CDM team will work closely with the CSM team on the preparation and delivery of regular Executive Business Reviews (EBRs) to the customer. This will sometimes include onsite presentations.
• Identify account expansion opportunities and work with Sales to win them
• Partner with Sales team during discussions with prospects to help increase new business win rate and current customer renewal rate
• Develop, prepare and nurture customers for advocacy, including Case Studies, Webinars and Customer Referrals
• Function as Subject Matter Experts to assist the Content team with the development of materials supporting effective customer adoption and system use
• Actively assess quality and effectiveness of client interaction points and working processes impacting the client experience. Work with key stakeholders to apply continuous improvement and discover new opportunities to grow client engagement and usage leveraging industry best practices.
• Monitor customer health scores, identify risk, and work cross-functionality to deliver recommendations to improve customer satisfaction.

Personal Characteristics and Qualifications:

• Excellent proactive communication skills.  Outstanding written communication skill.
• Strong salesmanship skills and comfort asking for customer commitments.
• Experience with and a desire to learn and guide others in the use of best-practices in digital sales.
• At least 4 years of experience working within digital advertising, agency experience or operations experience preferred.
• At least 2 years of experience in a sales or account management role (can overlap with digital experience above).
• A strong understanding of the broadcast industry is a huge plus, but not required. A strong desire to continuously expand knowledge of the broadcasting business is required.
• Resilient and hard-working
• Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Demonstrated technical problem-solving abilities
• Highly developed project management skills and knowledge
• Strong customer service skills in conflict resolution and customer de-escalation techniques
• Must be confident working cross-departmentally to achieve results
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Ability to multi-task and perform under pressure
• Available and willing to be rapidly responsive to urgent client needs, day or night
• Must possess a sense of urgency in resolving issues and empathy for the customer
• Must be a voracious continuous learner.

Exclusions

• This team is not a sales team. They are not part of the process of bringing in new accounts. They will, however, play a supporting role to help of convince markets in partially penetrated accounts to shift to our platform.
• While this team will do product training and product demos as needed to help customers use the product effectively, this is not an onboarding team. This team is not responsible for in-person training, in-person ride-alongs, etc.
• This team will support the digital operations team in customer responses when needed but won’t own customer communication for routine support or campaign issues

Working Conditions:

• May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
• May be required to work occasionally in evenings and/or weekends
• May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

• Cover Letter with the position you’re applying for
• Resume
• Start Date
• LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Job Description

Position: Client Development Manager
Location:  Denver, CO
Department: Client Services
Reports to: VP of Digital Operations

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

The Client Development Manager (CDM) is focused on customer satisfaction with our digital offerings and expanding the adoption and margin growth within our digital account base. The CDM manages the post-onboarding period of the customer lifecycle to drive customer engagement, continued usage, and ongoing growth.  A skillful CDM understands the digital and broadcast advertising industries, the business of SaaS software delivery, has a passion for technology, is obsessed with helping customers succeed and loves working in a fast-paced environment.

The Client Development Manager lives and breathes troubleshooting and is an expert in jumping in to guide customers toward successful resolution of their issues.  This includes direct action as well as triaging issues and acting as an “air traffic controller” in organizing a company response to customer issues that need specialized attention and knowledge to address.

The CDM leverages his/her expertise to serve as an advocate internally for our digital clients and marshals resources to meet customer needs where possible.  The CDM is skilled in de-escalating customers and handling challenging conversations while serving as a trusted resource and guide on their digital journey.

Essential Duties (Including but not limited to the following):

• The CDM serves as the primary contact for our digital customers and is responsible for developing long-term trusted relationships and ensuring customers’ complete satisfaction. In the case where a software customer has an assigned separate Client Success Manager (CSM), the CDM will coordinate with the CSM to align customer value objectives and achieve daily success.
• The CDM is a virtual agent for the customer – performing the majority of his/her duties remotely. In cases where clients may benefit or need in-person support, the CDM will collaborate with Sr. Director of Digital Strategy to identify opportunities to enlist the services of the Training & Onboarding team.
• CDMs actively reach out to, coach and support our customers’ digital sales managers and end-users. This includes ongoing product education, developing digital sales strategies, and helping customers prepare sales presentations.  CDMs may virtually attend sales presentations by our customers serving as their digital subject matter experts to their advertisers.
• The CDM team advocates for the customer and works closely with our digital operations group to coordinate communication and response to any non-routine issues.
• CDMs work closely with the Sr. Dir Digital Strategy to ensure Marketron and our customers are each living up to our commitments from our joint growth goals and alignment planning work, run by our Sr. Dir of Digital Strategy.
• The CDM team will react to and coordinate responses to Level 2 support issues and escalations from the customer. CDMs will follow support protocols to log and resolve issues.
• CDMs are responsible for customer communication about product changes, upcoming releases, base-wide training and content releases.
• The CDM team will provide regular account progress updates across all the metrics we measure, both to the customer and to our teams internally.
• The CDM team will work closely with the CSM team on the preparation and delivery of regular Executive Business Reviews (EBRs) to the customer. This will sometimes include onsite presentations.
• Identify account expansion opportunities and work with Sales to win them.
• Partner with Sales team during discussions with prospects to help increase new business win rate and current customer renewal rate.
• Develop, prepare and nurture customers for advocacy, including Case Studies, Webinars and Customer Referrals.
• Function as Subject Matter Experts to assist the Content team with the development of materials supporting effective customer adoption and system use.
• Actively assess quality and effectiveness of client interaction points and working processes impacting the client experience. Work with key stakeholders to apply continuous improvement and discover new opportunities to grow client engagement and usage leveraging industry best practices.
• Monitor customer health scores, identify risk, and work cross-functionality to deliver recommendations to improve customer satisfaction.

Personal Characteristics and Qualifications:

• Possess excellent proactive communication skills including outstanding written communication aptitude.
• Salesmanship and comfort asking for customer commitments required.
• Experience with and a desire to learn and guide others in the use of best-practices in digital sales.
• 1-2 years’ experience working within digital advertising, agency experience or operations experience preferred.
• Have a strong understanding of and a desire to continuously expand knowledge of the broadcasting business.
• Be resilient and hard-working.
• Proven as a self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Ability to multi-task and perform under pressure.
• Demonstrated technical problem-solving abilities.
• Have highly developed project management skills and knowledge.
• Keep strong customer service skills in conflict resolution and customer de-escalation techniques.
• Must be confident working cross-departmentally to achieve results.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Ability to multi-task and perform under pressure.
• Available and willing to be rapidly responsive to urgent client needs, day or night.
• Must possess a sense of urgency in resolving issues and empathy for the customer.

Exclusions:

• This team is not a sales team and will not be part part of the process of bringing in new accounts. They will play a supporting role to help convince markets in partially-penetrated accounts to shift to our platform.
• While this team will do product training and product demos as needed to help customers use the product effectively, this is not an onboarding team. This team is not responsible for in-person training, in-person ride-alongs, etc.
• This team will support the digital operations team in customer responses when needed but will not own customer communication for routine support or campaign issues.

Working Conditions:

• May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
• May be required to work occasionally in evenings and/or weekends
• May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

• Cover Letter with the position you’re applying for
• Resume
• Start Date
• LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer