About Marketron

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital.

Diversis Capital

It’s a fact:  Marketron powers the most successful broadcast organizations.

6000
broadcaster companies rely on Marketron daily
$5B

$5 billion in advertising revenue managed

18,000
active users depend on Marketron solutions

Executive Team

Jim Howard
LinkedIn

Jim Howard

Chief Executive Officer

Jim has 25 years of leadership in technology and software companies. He co-led the process to acquire Marketron as part of Diversis Capital, where he spent the past three years as an operating partner, board member and advisor. Jim was the founder and CEO of CrownPeak Technology, the first cloud provider of Web Content Management. Prior to that, Jim worked for USWeb/CKS and successor company MarchFIRST, where he rose to partner and then ran sales and subsequently operations for the western U.S. In the late 90s, Jim was a founding member of one of the first internet technology companies, W3-design. He holds special advisory and board roles for several prominent software companies and is on the advisory committee for Santa Monica-based incubators Amplify and Mucker Labs.

LinkedIn

Jimshade Chaudhari

SVP Product

As senior vice president of product, Jimshade is responsible for the product strategy, roadmap, user experience and customer adoption
across Marketron’s portfolio of products. Jimshade brings extensive product experience in the mobile, entertainment and video streaming
areas. The products he’s worked on have received numerous accolades, including “Best of Show at CES” and “CES Best Video Product.” He spent the previous decade prior to joining Marketron leading product organizations in highly competitive industries, most recently as the vice president of product and partnerships for Sling TV, the nation’s first and leading live OTT streaming service.

Mike Jackson
LinkedIn

Mike Jackson

SVP Engineering

As senior vice president of engineering, Mike Jackson oversees all Marketron’s engineering team and efforts. Jackson brings extensive
experience building and improving software products with distributed agile teams. Under his leadership, Marketron creates world-class software that will help its customers succeed in a fast-changing marketplace. Prior to joining Marketron, Mike was the vice president of software engineering at Pearson, the leader in learning technology, where he oversaw global software engineering. Jackson has also held leadership positions developing industry-leading enterprise software products at Oracle, Peoplesoft and J.D. Edwards.

Todd Kalman
LinkedIn

Todd Kalman

SVP Sales

As senior vice president of sales, Todd Kalman oversees revenue development, sales and account management across all Marketron’s product lines. With more than 20 years of senior radio sales leadership for iHeartMedia and CBS Radio, Todd knows every aspect of the broadcast business, including national, local, digital, programming and operations. This translates into customizing the best solutions to meet each Marketron customer’s needs, as well as helping shape Marketron’s pipeline of products and services for optimal customer benefit. Todd has trained and mentored hundreds of salespeople, driven station revenues to exceed budget and is always eager to use his experience to help customers achieve success.

Jeff
LinkedIn

Jeff London

SVP Client Services

As senior vice president of client services, Jeff London oversees Marketron’s best-in-class implementations and training, support services
and information technology functions. Focused on ensuring that Marketron offers a world-class service experience to its customers, Jeff brings a decade of practical experience and success in a breadth of roles at Marketron, including product management, customer support, implementations, continuous improvement, human resources, marketing, quality control, business operations and analysis, contract management and client relations. Prior to joining Marketron, London led and managed business operations for media companies in the internet, print and broadcast industries.

Matt
LinkedIn

Matt Wellner

Chief Financial Officer

As chief financial officer, Matt Wellner has more than 10 years of financial and accounting experience. Matt’s wholesale and retail experience has enabled him to provide unique insights into Marketron’s business. He joined the Marketron team in 2014 and has been influential in instituting polices that streamline processes and reduce costs. Matt began his career at Eddie Bauer as a financial analyst in the retail operations department. He then leveraged his strong retail background to obtain a role as controller at SCOTT Sports SA. Matt spent seven years at SCOTT and was exposed to the wholesale business in the outdoor sports market. He had the opportunity to work with subsidiaries throughout the globe and played a significant role in strategic M&A.

LinkedIn

Bo Bandy

Vice President of Growth Marketing

As the vice president of growth marketing at Marketron, Bo is focused on adoption and expansion of Marketron’s digital platform by increasing customer adoption, engagement and market share across Marketron’s 7,000 customers. Her team is responsible for strategic, data-focused demand generation, nurture and retention programs. Prior to Marketron, Bo managed marketing and communications strategy and execution including demand generation, brand management, media relations, marketing promotions, social media strategy and execution, special events, and digital programs for both B2B and B2C companies including aviation tech companies, technology startups, video game giants, telecoms, and healthcare non-profits.

Locations

Hailey, Idaho

Corporate Headquarters

101 Empty Saddle Trail
Hailey, ID 83333

Toll-free : 1 (800) 476-7226
Local : (208) 788-6800
Fax : (208) 788-6273

Denver, Colorado

Toll-free : 1 (800) 476-7226
Local : (208) 788-6800
Fax : (208) 788-6273

Opelika, Alabama

Toll-free : 1 (800) 476-7226
Local : (208) 788-6800
Fax : (208) 788-6273

Careers

Marketron embraces a performance-based culture, rewarding top performers and working to promote from within.

Marketron is continually searching for intelligent, resourceful and motivated professionals to join our team. We only accept resumes for open positions. If you would like to inquire with us regarding any potential future career openings, or current openings listed below (if any), please contact us at jobs@marketron.com.

Product Manager of Programmatic Ads

Job Description

Position:  Product Manager of Programmatic Ads
Location:  Any Marketron office, remote
Department:  Product
Reports to: Director of Project Management

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

Marketron is a PE-backed company with majority market-share in the radio broadcast industry. As we continue to invest in our software and leverage our significant market-share we look to deliver solutions that enable our customers to evolve into the future of broadcast. We are looking for a strong Product Manager with experience in building programmatic ad trafficking features to help us grow our product offerings into the future. If you are passionate about building products that customers love and want to own a new offering and its strategic evolution, this is a great role for you. Come join the team and help us deliver meaningful growth for the company.

Primary Responsibilities:

You’ll manage the relationship with our ad buying partner Demand Side Platform (DSP), own the programmatic ads roadmap, and work closely with product and engineering teams to augment the digital ad capabilities within our NXT platform.

The Product Manager of Programmatic Ads will:

  • Serve as the team’s subject matter expert on the digital advertising industry in general and on best practices for campaign management of programmatic ads.
  • Understand our users’ needs and pain points by working directly with customers and internal users to collect feedback.
  • Generate requirements and document workflows for ad trafficking and order entry in the NXT platform.
  • Own and prioritize the product backlog for the programmatic ads area and collaborate with internal stakeholders to make tradeoffs.
  • Lead bi-weekly sprint planning for the Scrum team.
  • Set the team’s quarterly priorities and participate in scaled Agile quarterly release planning.
  • Collaborate with other Scrum teams to determine interdependencies and plan timing of work to ensure smooth integration of features.
  • Document release notes for digital ad features and coordinate with Product Marketing to complete go-to-market activities, such as training internal teams on the new features that are to be released.
  • Be the expert on and own the relationship with The Trade Desk DSP. This will include facilitating discussion of topics Engineering has surfaced and scheduling roadmap updates from our contact there.
  • Work with the Marketron Ad Operations team to determine ad trafficking settings to elicit optimal campaign performance, and to define requirements for internal-facing features.

Experience & Skills:

We are looking for an experienced software product manager who has worked in the programmatic ad space, ideally with past experience using a DSP, especially The Trade Desk. You’ll be the voice of our customers, the Marketron subject matter expert in the domain, and the product owner for augmenting existing programmatic ad functionality. What you’ll bring:

  • Bachelor’s degree or equivalent practical experience.
  • 3+ years of software product management experience in which you have worked with engineers to develop SasS features.
  • Strong experience working with engineering specifically to build programmatic digital advertising products, such as Display, Video, and location-based targeted ads on mobile, etc.
  • Experience either building functionality in or working with a DSP where experience on The Trade Desk is strongly preferred.
  • Experience working within the Agile Scrum development framework in a Product Manager capacity.
  • Demonstrated ability to find solutions to complex problems, using sound judgement to assess risks, and to provide a well-structured rationale.
  • Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

Bonus:

  • Certifications in Agile methodology
  • Prior experience working in a highly matrixed environment.
  • Prior experience actually running digital ad campaigns in an ad ops capacity.

Working Conditions:

  • May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
  • May be required to work occasionally in evenings and/or weekends
  • May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

  • Cover Letter with the position you’re applying for
  • Resume
  • Start Date
  • LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Sr. Project Manager, Sales Cloud

Job Description

Position:  Sr. Project Manager, Sales Cloud
Location:  Hailey, Denver, Opelika, Remote
Department:  Client Services
Reports to: Director of Project Management

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

The Sr. Project Manager brings a mix of demonstrated project management capabilities, exceptional organizational and self-management qualities, strong leadership capabilities, effective written and verbal communication skills and a relentless drive to see customers learn to thrive using Marketron’s software to grow their digital revenue.

The Sr. Project Manager works proactively with clients to develop and monitor project plans to organize and ensure successful execution of projects to roll out the Sales Cloud system and its peripheral products, integrations and services, ensuring that the client is trained and effectively using the software. The Sr. Project Manager will organize the client and cross-functional teams to provide a high-value and successful onboarding experience that prepares them to transition to the next phase of their customer journey. The Sr. Project Manager serves as the constant and primary point of contact throughout Sales Cloud rollouts and either directly provides solutions or guides customers to resources for solution support, additional training, or other resources necessary for the customer to reach their final implementation objectives and be handed off to Customer Success and our Support teams for post-onboarding initiatives.

In addition, the Sr. Project Manager will serve as an expert in all aspects of the Sales Cloud product setup, assisting in the development of materials and infrastructure to improve customer outcomes and streamline the onboarding process. This person will communicate project status internally and externally and ensure project documentation is updated. In addition to scheduling and facilitating required meetings, the Sr. Project Manager will effectively manage change requests, identify and manage risks, and escalate issues requiring management attention. Extensive working knowledge of project management of software installation best practices is necessary for success in this position.

The end goal of the Sr. Project Manager is to drive elevated levels of customer adoption, usage, and satisfaction with the Sales Cloud product. The Sr. Project Manager must be ready and capable of rolling up his/her sleeves, owning the process, and ready to jump in at any stage of the installation project when required. The Sr. Project Manager owns the onboarding process and the customer relationship during the project and works tirelessly to ensure that customers are informed, prepared, on-time, accountable, and equipped to be moved into a post-onboarding phase on an agreed-upon timetable.

Qualifications:

  • 5+ years of Software Implementation Project Management experience for external customers is required.  PMP or similar certification highly regarded.
  • 3+ years of experience in Broadcast or Digital Sales/Operations
  • Deep and proven experience guiding customers through complex processes, collaboratively building and adhering to schedules/timelines, and creating client accountability while owning ultimate project success responsibility
  • Exceptional interpersonal skills and ability to persuade in order to provide influence without authority
  • World-class project management and organization skills
  • Demonstrated ability to successfully organize multi-phase projects involving multiple teams
  • Exceptional oral and written communication skills
  • Exceptional listening, presentation, and training skills
  • Able to work effectively under pressure
  • Proven ability and innate desire to meet deadlines
  • Able to work well individually and in a team environment
  • Able to balance competing tasks and juggle multiple projects in a rapidly changing environment
  • Desire to be a subject matter expert in Marketron’s software platforms
  • Fluent in MS Office applications including PowerPoint, Word, Excel, and various project management software
  • Software functionality acumen and ability to learn quickly
  • Willing to exercise complete accountability and take ownership for the success of a project

Working Conditions:

  • May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
  • May be required to work occasionally in evenings and/or weekends
  • May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

  • Cover Letter with the position you’re applying for
  • Resume
  • Start Date
  • LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Senior Content Marketing Manager

Job Description

Position:  Senior Content Marketing Manager
Location:  Any Marketron location or remote
Status:  Exempt
Reports to:  Senior Product Marketing Manager

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

 

Summary:

Much like spinning straw into gold, Marketron’s new content marketing manager will take the idea on a napkin and spin it into content that engages and compels our audiences.

In this role, you’ll be responsible for the strategy and execution of three types of content:

Demand generation (ebooks, interactives, blogs), sales enablement for customers (help broadcast sellers become sophisticated media consultants) and product materials. Your success will depend on working closely with brand marketing, product marketing and training as well as managing a team of contractors, freelancers and agencies.

Our ideal candidate is a self-starter with a passion for independent, creative problem-solving, has a proven skillset for interviewing and storytelling and experienced creating content gold.

Responsibilities:

  • Understand corporate and product strategy to build themes and topics for targeted personas across the buyer’s journey.
  • Partner with brand marketing to develop compelling thought leadership content that leverages data to position Marketron as a leader in digital and broadcast advertising technology.
  • Work with marketing team to create content that’s used for customer engagement campaigns including newsletters, blogs, ebooks and data-informed content.
  • Work with external influencers, partners and internal subject matter experts to define and drive key messages for content.
  • Create a variety of content types including case studies, ebooks, whitepapers, blog posts, webinars and interactive content.
  • Collaborate to refine messaging strategy ensure we are delivering a clear value proposition to the right audiences.

Qualifications:

  • At least 6 years of experience with content marketing at a B2B product company
  • Experience with digital advertising a major plus
  • Excellent attention to detail and ability to execute against a deadline
  • Must be able to project manage and juggle multiple projects at one time
  • Strong ability to communicate complex ideas simply at different stages in the customer buying journey
  • Desire to learn the ins and outs of broadcast media and advertising trends
  • Strong verbal and written communication skills
  • BA required

Working Conditions:

  • May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
  • May be required to work occasionally in evenings and/or weekends
  • May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

  • Cover Letter with the position you’re applying for
  • Resume
  • Start Date
  • LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Senior Product Manager, Digital Advertising

Job Description

Position:  Senior Product Manager, Digital Advertising
Location:  Denver, CO
Department:  Product/Marketing
Reports to:  Director of Product Management

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

As we continue to invest in our software and leverage our significant market-share we look to deliver solutions that enable our customers to evolve into the future of broadcast. We are looking for a strong Product Manager with experience in building Order Management Systems to help us grow our product offerings into the future. If you are passionate about building products that customers love and want to own a new offering and its strategic evolution, this is a great role for you. Come join the team and help us deliver meaningful growth for the company.

Responsibilities:

You’ll be bringing new digital ad types to our new NXT platform, which enables radio broadcasters to sell third-party digital advertising.

The Senior Product Manager will:

  • Determine new digital ad features that will best meet Marketron and our customers’ needs.
  • Successfully deliver Search Engine Marketing (SEM) and other new digital ad products within the NXT platform. This will include gathering customer feedback, generating requirements, prioritizing work items, and working with the development team to build features and iterate on them.
  • Manage relationships with third-party vendors that we’ll partner with to accelerate development.
  • Collaborate with stakeholders across Marketron teams to work through tradeoffs and prioritize roadmap items for your area.
  • Work in co-ordination with Marketing on go-to-market activities.
  • Serve as the team’s subject matter expert on the digital SEM industry in general, the competition, and on best practices for SEM campaign management.
  • Train internal support and ad operations teams on the new features that are released.

Qualifications:

We are looking for a senior product manager who has worked in the ad tech space. You’ll be the voice of our customers, the Marketron subject matter expert in the domain, and the product owner for new digital ad development. What you’ll bring:

  • Bachelor’s degree or equivalent practical experience.
  • 5+ years of product management experience.
  • Strong experience working with engineering to build digital advertising products, such as Search Engine Marketing, Social, etc.
  • Experience working within the Agile Scrum development framework in a Product Manager capacity.
  • Demonstrated ability to find solutions to complex problems, using sound judgement to assess risks, and to provide a well-structured rationale.
  • Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

Preferred Qualifications:

  • Prior experience working on adtech / martech applications
  • Certifications in Agile methodology
  • Prior experience working in a highly matrixed environment.

Apply Today

Please email us at jobs@marketron.com and include the following information:

  • Cover Letter with the position you’re applying for
  • Resume
  • Start Date
  • LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Senior Client Development Manager

Job Description

Position: Senior Client Development Manager
Location:  Denver, CO
Department:  Client Services
Reports to:  Manager, Client Development

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

The Senior Client Development Manager (Senior CDM) is focused on customer satisfaction with our digital offerings and expanding the adoption and margin growth within our premium digital account base. The Senior CDM specializes in facilitating our larger, more digitally advanced client’s growth and managing their inherently more complex relationships. The Senior CDM manages the post-onboarding period of the customer lifecycle to drive customer engagement, continued usage, and ongoing growth.  A skillful Senior CDM understands the digital and broadcast advertising industries, the business of SaaS software delivery, has a passion for technology, is obsessed with helping customers succeed, has a knack for building strong business relationships and loves working in a fast-paced environment.

The Senior Client Development Manager lives and breathes troubleshooting and is an expert in jumping in to guide customers toward successful resolution of their issues.  This includes direct action as well as triaging issues and acting as an “air traffic controller” in organizing a company response to customer issues that need specialized attention and knowledge to address.

The Senior CDM leverages his/her expertise to serve as an advocate internally for our digital clients and marshals resources to meet customer needs where possible.  The Senior CDM is comfortable and excited by having regular conversations with executive-level contacts all the way down to sales reps in the field. The Senior CDM is skilled in de-escalating customers and handling difficult, challenging conversations while serving as a trusted resource and guide on their digital journey.

Essential Duties (Including but not limited to the following):

  • The Sr. CDM serves as the primary contact for our digital customers and is responsible for developing long-term trusted relationships and ensuring customers’ complete satisfaction. In the case where a software customer has an assigned separate CSM, the Senior CDM will coordinate with the CSM to align customer value objectives and achieve daily success.
  • The Sr. CDM is a virtual agent for the customer – performing the majority of his/her duties remotely. In cases where clients may benefit or need in-person support, the Sr. CDM will collaborate with Sr. Director of Digital Strategy to identify opportunities to enlist the services of the Training & Onboarding team.
  • CDMs proactively reach out to, coach and support our customers’ digital sales managers and end-users. This includes ongoing product education, developing digital sales strategies, and helping customers prepare sales presentations.  Sr. CDMs  may virtually attend sales presentations by our customers serving as their digital subject matter experts to their advertisers.
  • The Sr. CDM specializes in developing strong relationships within a client’s leadership team with the goal of becoming their trusted digital product advisor and problem solver. A primary goal is to gain the customer’s confidence in Marketron’s ability to help overcome challenges that may hinder the client’s ability to sell digital advertising.
  • The CDM team advocates for the customer and works closely with our digital operations group to coordinate communication and response to any non-routine issues
  • CDMs work closely with the Sr. Dir Digital Strategy to ensure Marketron and our customers are each living up to our commitments from our join growth goals and alignment planning work, run by our Sr. Dir of Digital Strategy.
  • The CDM team will react to and coordinate responses to Level 2 support issues and escalations from the customer. CDMs will follow support protocols to log and resolve issues.
  • CDMs are responsible for customer communication about product changes, upcoming releases, base-wide training and content releases
  • The CDM team will provide regular account progress updates across all the metrics we measure, both to the customer and to our teams internally.
  • The CDM team will work closely with the CSM team on the preparation and delivery of regular Executive Business Reviews (EBRs) to the customer. This will sometimes include onsite presentations.
  • Identify account expansion opportunities and work with Sales to win them
  • Partner with Sales team during discussions with prospects to help increase new business win rate and current customer renewal rate
  • Develop, prepare and nurture customers for advocacy, including Case Studies, Webinars and Customer Referrals
  • Function as Subject Matter Experts to assist the Content team with the development of materials supporting effective customer adoption and system use
  • Actively assess quality and effectiveness of client interaction points and working processes impacting the client experience. Work with key stakeholders to apply continuous improvement and discover new opportunities to grow client engagement and usage leveraging industry best practices.
  • Monitor customer health scores, identify risk, and work cross-functionality to deliver recommendations to improve customer satisfaction.

Personal Characteristics and Qualifications:

  • Excellent proactive communication skills.  Outstanding written communication skill.
  • Strong salesmanship skills and comfort asking for customer commitments.
  • Experience with and a desire to learn and guide others in the use of best-practices in digital sales.
  • At least 4 years of experience working within digital advertising, agency experience or operations experience preferred.
  • At least 2 years of experience in a sales or account management role (can overlap with digital experience above).
  • A strong understanding of the broadcast industry is a huge plus, but not required. A strong desire to continuously expand knowledge of the broadcasting business is required.
  • Resilient and hard-working
  • Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Demonstrated technical problem-solving abilities
  • Highly developed project management skills and knowledge
  • Strong customer service skills in conflict resolution and customer de-escalation techniques
  • Must be confident working cross-departmentally to achieve results
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Ability to multi-task and perform under pressure
  • Available and willing to be rapidly responsive to urgent client needs, day or night
  • Must possess a sense of urgency in resolving issues and empathy for the customer
  • Must be a voracious continuous learner.

Exclusions

  • This team is not a sales team. They are not part of the process of bringing in new accounts. They will, however, play a supporting role to help of convince markets in partially penetrated accounts to shift to our platform.
  • While this team will do product training and product demos as needed to help customers use the product effectively, this is not an onboarding team. This team is not responsible for in-person training, in-person ride-alongs, etc.
  • This team will support the digital operations team in customer responses when needed but won’t own customer communication for routine support or campaign issues

Working Conditions:

  • May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
  • May be required to work occasionally in evenings and/or weekends
  • May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

  • Cover Letter with the position you’re applying for
  • Resume
  • Start Date
  • LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Client Development Manager

Job Description

Position: Client Development Manager
Location:  Denver, CO
Department: Client Services
Reports to: VP of Digital Operations

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

The Client Development Manager (CDM) is focused on customer satisfaction with our digital offerings and expanding the adoption and margin growth within our digital account base. The CDM manages the post-onboarding period of the customer lifecycle to drive customer engagement, continued usage, and ongoing growth.  A skillful CDM understands the digital and broadcast advertising industries, the business of SaaS software delivery, has a passion for technology, is obsessed with helping customers succeed and loves working in a fast-paced environment.

The Client Development Manager lives and breathes troubleshooting and is an expert in jumping in to guide customers toward successful resolution of their issues.  This includes direct action as well as triaging issues and acting as an “air traffic controller” in organizing a company response to customer issues that need specialized attention and knowledge to address.

The CDM leverages his/her expertise to serve as an advocate internally for our digital clients and marshals resources to meet customer needs where possible.  The CDM is skilled in de-escalating customers and handling challenging conversations while serving as a trusted resource and guide on their digital journey.

Essential Duties (Including but not limited to the following):

  • The CDM serves as the primary contact for our digital customers and is responsible for developing long-term trusted relationships and ensuring customers’ complete satisfaction. In the case where a software customer has an assigned separate Client Success Manager (CSM), the CDM will coordinate with the CSM to align customer value objectives and achieve daily success.
  • The CDM is a virtual agent for the customer – performing the majority of his/her duties remotely. In cases where clients may benefit or need in-person support, the CDM will collaborate with Sr. Director of Digital Strategy to identify opportunities to enlist the services of the Training & Onboarding team.
  • CDMs actively reach out to, coach and support our customers’ digital sales managers and end-users. This includes ongoing product education, developing digital sales strategies, and helping customers prepare sales presentations.  CDMs may virtually attend sales presentations by our customers serving as their digital subject matter experts to their advertisers.
  • The CDM team advocates for the customer and works closely with our digital operations group to coordinate communication and response to any non-routine issues.
  • CDMs work closely with the Sr. Dir Digital Strategy to ensure Marketron and our customers are each living up to our commitments from our join growth goals and alignment planning work, run by our Sr. Dir of Digital Strategy.
  • The CDM team will react to and coordinate responses to Level 2 support issues and escalations from the customer. CDMs will follow support protocols to log and resolve issues.
  • CDMs are responsible for customer communication about product changes, upcoming releases, base-wide training and content releases.
  • The CDM team will provide regular account progress updates across all the metrics we measure, both to the customer and to our teams internally.
  • The CDM team will work closely with the CSM team on the preparation and delivery of regular Executive Business Reviews (EBRs) to the customer. This will sometimes include onsite presentations.
  • Identify account expansion opportunities and work with Sales to win them.
  • Partner with Sales team during discussions with prospects to help increase new business win rate and current customer renewal rate.
  • Develop, prepare and nurture customers for advocacy, including Case Studies, Webinars and Customer Referrals.
  • Function as Subject Matter Experts to assist the Content team with the development of materials supporting effective customer adoption and system use.
  • Actively assess quality and effectiveness of client interaction points and working processes impacting the client experience. Work with key stakeholders to apply continuous improvement and discover new opportunities to grow client engagement and usage leveraging industry best practices.
  • Monitor customer health scores, identify risk, and work cross-functionality to deliver recommendations to improve customer satisfaction.

Personal Characteristics and Qualifications:

  • Possess excellent proactive communication skills including outstanding written communication aptitude.
  • Salesmanship and comfort asking for customer commitments required.
  • Experience with and a desire to learn and guide others in the use of best-practices in digital sales.
  • 1-2 years’ experience working within digital advertising, agency experience or operations experience preferred.
  • Have a strong understanding of and a desire to continuously expand knowledge of the broadcasting business.
  • Be resilient and hard-working.
  • Proven as a self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
  • Ability to multi-task and perform under pressure.
  • Demonstrated technical problem-solving abilities.
  • Have highly developed project management skills and knowledge.
  • Keep strong customer service skills in conflict resolution and customer de-escalation techniques.
  • Must be confident working cross-departmentally to achieve results.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
  • Ability to multi-task and perform under pressure.
  • Available and willing to be rapidly responsive to urgent client needs, day or night.
  • Must possess a sense of urgency in resolving issues and empathy for the customer.

Exclusions:

  • This team is not a sales team and will not be part part of the process of bringing in new accounts. They will play a supporting role to help convince markets in partially-penetrated accounts to shift to our platform.
  • While this team will do product training and product demos as needed to help customers use the product effectively, this is not an onboarding team. This team is not responsible for in-person training, in-person ride-alongs, etc.
  • This team will support the digital operations team in customer responses when needed but will not own customer communication for routine support or campaign issues.

Working Conditions:

  • May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
  • May be required to work occasionally in evenings and/or weekends
  • May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

  • Cover Letter with the position you’re applying for
  • Resume
  • Start Date
  • LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer