About Marketron

Job Description

Position: Manager of Client Development
Location: Any Marketron Office or Remote
Department: Client Services
Reports to: SVP of Client Success

About Marketron:

Summary:

The Manager of Client Development reports into the SVP of Client Success and focuses on customer satisfaction with our digital offerings, expanding our digital account base's adoption and account growth. S/he will manage the post-onboarding period of the customer lifecycle to drive customer-first experience. A skillful CDM understands the digital landscape, particularly as it applies to broadcast advertising industries leveraging SaaS delivery, has a passion for technology, and is obsessed with helping customers succeed.

The Manager of Client Development lives and breathes collaboration and has a dynamic ability to guide customers toward successfully resolving issues.  This skill set includes applying direct action and triaging issues acting as an “air traffic controller” in organizing thoughtful responses to customer challenges.  S/he also serves as the point of escalation for their team and is responsible for working cross-functionally across the organization to devise solutions for more comprehensive or complex challenges impacting customer satisfaction.

The Manager of Client Development leverages his/her expertise to serve as an advocate internally for our digital clients and marshals resources to meet customer needs where possible.  S/he is skilled in de-escalating customers and handling challenging conversations while serving as a trusted resource and guide on their digital journey.

Essential Duties (Including but not limited to the following):

• The Manager of Client Development serves as the primary contact for our digital customers and is responsible for developing long-term trusted relationships and ensuring customers' complete satisfaction. In the case where a software customer has an assigned separate CSM, the CDM will coordinate with the CSM to align customer value objectives and achieve daily success.
• The Manager of Client Development is a virtual agent for the customer – performing the majority of his/her duties remotely. In cases where clients may benefit or need in-person support, the Manager will collaborate with Sr. Director of Digital Strategy to identify opportunities to enlist the services of the Training & Onboarding team.
• CDMs actively reach out to, coach, and support our customers' digital sales managers and end-users. This includes ongoing product education, developing digital sales strategies, and helping customers prepare sales presentations. CDMs may virtually attend sales presentations by our customers, serving as their digital subject matter experts to their advertisers.
• The CDM team advocates for the customer and works closely with our digital operations group to coordinate communication and response to any non-routine issues.
• CDMs work closely with the Sr. Dir Digital Strategy to ensure Marketron and our customers are each living up to our commitments from our join growth goals and alignment planning work, run by our Sr. Dir of Digital Strategy.
• The CDM team will react to and coordinate responses to Level 2 support issues and escalations from the customer. CDMs will follow support protocols to log and resolve issues.
• CDMs are responsible for customer communication about product changes, upcoming releases, base-wide training, and content releases.
• The CDM team will provide regular account progress updates across all the metrics we measure, both to the customer and our teams internally.
• The CDM team will work closely with the CSM team to prepare and deliver regular Executive Business Reviews (EBRs) to the customer. This will sometimes include onsite presentations.
• Identify account expansion opportunities and work with Sales to win them.
• Partner with Sales team during discussions with prospects to help increase new business win rate and current customer renewal rate
• Develop, prepare, and nurture customers for advocacy, including Case Studies, Webinars, and Customer Referrals
• Function as Subject Matter Experts to assist the Content team with the development of materials supporting effective customer adoption and system use
• Actively assess quality and effectiveness of client interaction points and working processes impacting the client experience. Work with key stakeholders to apply continuous improvement and discover new opportunities to grow client engagement and usage leveraging industry best practices.
• Monitor customer health scores, identify risk, and work cross-functionality to deliver recommendations to improve customer satisfaction.
• Motivate and lead staff to ensure a high-functioning team.

Personal Characteristics and Qualifications:

• Excellent proactive communication skills.  Outstanding written communication skill.
• Salesmanship and comfort asking for customer commitments.
• Experience with and a desire to learn and guide others in the use of best-practices in digital sales.
• 1-2 years managing teams.
• 3-4 years’ experience working within digital advertising, agency experience or operations experience preferred.
• Strong understanding of and a desire to continuously expand knowledge of the broadcasting business.
• Resilient and strong work ethic.
• Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Ability to multi-task and perform under pressure.
• Strong technical problem-solving abilities.
• Highly developed project management skills and knowledge.
• Strong customer service skills in conflict resolution and customer de-escalation techniques.
• Must be confident working cross-departmentally to achieve results.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Must possess a sense of urgency in resolving issues and empathy for the customer

Working Conditions:

• May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
• May be required to work occasionally in evenings and/or weekends
• May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

• Cover Letter with the position you’re applying for
• Resume
• Start Date
• LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Job Description

Position:  Controller
Location:  Hailey, ID
Reports to:  Chief Financial Officer

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

This position will be responsible for overseeing the Accounting/Contracting departments and must have excellent communication and management skills.  The Controller will be responsible for full cycle accounting duties, internal controls, GAAP compliance, external audits, and tax matters.

The right person for this job will have the ability to take accountability for projects from start to finish, has great project management skills, and can delegate appropriately.

Primary Responsibilities:

• Full-cycle accounting duties
• Manage accounting/contract department personnel.
• Coordinating and preparing internal and external financial statements
• Internal Controls, revenue recognition, and ability to put things into place from a start-up perspective.
• Baseline, Operational (payroll/AP/AR)
• Financial reporting and analysis monthly, quarterly, and annually
• Update executive-level managers regarding key financial data
• Monitor/enhance internal controls and monitor financial infrastructure enhancements
• Budgeting, forecasting, financial analysis, and cash flow planning
• Administer Fixed Assets: capitalization policy, rollforwards, and monthly amortizations

Qualifications:

• 5+ years of relevant accounting experience, 3+ years in a supervisory role, for profit organizations
• CPA, MBA strongly preferred
• Excellent written and communication skills
• High level of knowledge of GAAP and taxes
• Ability to move easily between “high level” understanding and the underlying detail
• Strong problem solving and analytical skills
• Ability to work independently on multiple projects as well as in a team environment
• Works well under pressure and able to prioritize workloads
• Understanding of foreign entities and consolidations a plus
• SAAS experience a plus

Working Conditions:

• May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
• May be required to work occasionally in evenings and/or weekends
• May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

• Cover Letter with the position you’re applying for
• Resume
• Start Date
• LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Job Description

Position:  Product Marketing Manager
Location:  Hailey, Opelika, Denver
Department:  Marketing
Reports to:  VP of Growth Marketing

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

Marketron is looking for a passionate, savvy Product Marketing Manager that will help propel and advance our growing business. The Product Marketing Manager will be responsible for the creation and ownership of core product messaging, sales tools and enablement, and product launches – all in support of developing a killer GTM plan and its related execution.

In this role you will use your experience to identify key market trends, buying behaviors, and opportunities that can be addressed by Marketron’s solutions and define go-to-market strategies, messaging, positioning, and tactics that can be executed upon by a cross-functional team including sales, marketing, customer operations and product management. In addition, you will use your innovative and creative skills to craft compelling content to drive awareness and lead flow to create pipeline and revenue.

You will also support the creation of sales enablement materials to ensure their on-going ability to sell and support these products, as well as be able to up-sell and cross-sell related offerings.

To be successful in this role, you must possess strong marketing and communications skills. Moving and thinking rapidly with an attention to detail and a sharp eye for quality, along with the ability to grasp and translate technical capabilities into benefits is crucial.

How you’ll make a difference:

• Identify customer needs, key personas, market trends/competitive landscape and build differentiated positioning and messaging for Marketron’s products
• Work closely with product management and technical teams to understand and translate technical and product features to benefits focused messaging
• Develop compelling product/feature narratives with clear, consistent and compelling messaging through a strong customer focus
• Work with content marketing to translate messaging into creative and high-impact customer-facing materials such as solution sheets, infographics, customer emails, trainings, knowledge articles, blog posts and case studies to clearly communicate success stories and best practices in coordination with the content marketing team
• Gather and analyze competitive data, create and maintain sales-facing competitive battlecards for key competitors, and infuse content and messaging with competitive differentiation
• Conduct market and/or customer research to understand industry trends and identify opportunities.
• Plan and execute new product launch activities using effective tools and techniques to maximize market penetration and sales impact
• Accountable to manage a cross-functional team across marketing and product management to ensure a service campaign has everything required from knowledge transfer, analysis, marketing plan, content creation management, execution, and measurement
• Set clear, measurable product marketing goals, track and take accountability for business results and conduct cross-functional post-mortems to create a cycle of continuous improvement.
• Analysis of marketing opportunity, ability to identify marketing targets and sub-targets, competitive analysis, and identifying new potential solutions or offers
• Manage multiple programs and juggle various stages of products

Who You Are:

• 6+ years of B2B experience in product marketing including experience with product launches and established product portfolios
• Demonstrated ability understanding and effectively communicating complex, translating technical concepts into benefits-based messaging
• Experience working cross-functionally with diverse teams including: sales, marketing, product management and engineering
• Demonstrated partnership with product management on bringing a service to market (either new or existing)
• Outstanding copywriting, copy editing and content creation skills. Detail oriented with a good eye for graphics.
• Ability to distill complex information into simple and meaningful insights and messaging
• Demonstrate ability to analyze the market and dive in research with high-degree of intellectual curiosity
• Experience with pricing strategy a plus
• Curious, confident, collaborative and proactive
• Excellent project management skills, with the ability to handle multiple time-sensitive, cross-functional projects simultaneously
• Communication and writing skills; be able to deliver marketing copy and content, at a fast pace
• Ability to multi-task and manage multiple work-streams to deliver on time
• Experience with Sirius Decisions and/or Pragmatic Marketing models preferred
• Bachelor's degree in marketing, journalism, communications, business or technology field

Working Conditions:

• May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
• May be required to work occasionally in evenings and/or weekends
• May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

• Cover Letter with the position you’re applying for
• Resume
• Start Date
• LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Job Description

Position:  Product Manager of Programmatic Ads
Location:  Any Marketron office, remote
Department:  Product
Reports to: Director of Project Management

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

Marketron is a PE-backed company with majority market-share in the radio broadcast industry. As we continue to invest in our software and leverage our significant market-share we look to deliver solutions that enable our customers to evolve into the future of broadcast. We are looking for a strong Product Manager with experience in building programmatic ad trafficking features to help us grow our product offerings into the future. If you are passionate about building products that customers love and want to own a new offering and its strategic evolution, this is a great role for you. Come join the team and help us deliver meaningful growth for the company.

Primary Responsibilities:

You’ll manage the relationship with our ad buying partner Demand Side Platform (DSP), own the programmatic ads roadmap, and work closely with product and engineering teams to augment the digital ad capabilities within our NXT platform.

The Product Manager of Programmatic Ads will:

• Serve as the team’s subject matter expert on the digital advertising industry in general and on best practices for campaign management of programmatic ads.
• Understand our users’ needs and pain points by working directly with customers and internal users to collect feedback.
• Generate requirements and document workflows for ad trafficking and order entry in the NXT platform.
• Own and prioritize the product backlog for the programmatic ads area and collaborate with internal stakeholders to make tradeoffs.
• Lead bi-weekly sprint planning for the Scrum team.
• Set the team’s quarterly priorities and participate in scaled Agile quarterly release planning.
• Collaborate with other Scrum teams to determine interdependencies and plan timing of work to ensure smooth integration of features.
• Document release notes for digital ad features and coordinate with Product Marketing to complete go-to-market activities, such as training internal teams on the new features that are to be released.
• Be the expert on and own the relationship with The Trade Desk DSP. This will include facilitating discussion of topics Engineering has surfaced and scheduling roadmap updates from our contact there.
• Work with the Marketron Ad Operations team to determine ad trafficking settings to elicit optimal campaign performance, and to define requirements for internal-facing features.

Experience & Skills:

We are looking for an experienced software product manager who has worked in the programmatic ad space, ideally with past experience using a DSP, especially The Trade Desk. You’ll be the voice of our customers, the Marketron subject matter expert in the domain, and the product owner for augmenting existing programmatic ad functionality. What you’ll bring:

• Bachelor’s degree or equivalent practical experience.
• 3+ years of software product management experience in which you have worked with engineers to develop SasS features.
• Strong experience working with engineering specifically to build programmatic digital advertising products, such as Display, Video, and location-based targeted ads on mobile, etc.
• Experience either building functionality in or working with a DSP where experience on The Trade Desk is strongly preferred.
• Experience working within the Agile Scrum development framework in a Product Manager capacity.
• Demonstrated ability to find solutions to complex problems, using sound judgement to assess risks, and to provide a well-structured rationale.
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

Bonus:

• Certifications in Agile methodology
• Prior experience working in a highly matrixed environment.
• Prior experience actually running digital ad campaigns in an ad ops capacity.

Working Conditions:

• May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
• May be required to work occasionally in evenings and/or weekends
• May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

• Cover Letter with the position you’re applying for
• Resume
• Start Date
• LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Job Description

Position:  Sr. Project Manager, Sales Cloud
Location:  Hailey, Denver, Opelika, Remote
Department:  Client Services
Reports to: Director of Project Management

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

The Sr. Project Manager brings a mix of demonstrated project management capabilities, exceptional organizational and self-management qualities, strong leadership capabilities, effective written and verbal communication skills and a relentless drive to see customers learn to thrive using Marketron’s software to grow their digital revenue.

The Sr. Project Manager works proactively with clients to develop and monitor project plans to organize and ensure successful execution of projects to roll out the Sales Cloud system and its peripheral products, integrations and services, ensuring that the client is trained and effectively using the software. The Sr. Project Manager will organize the client and cross-functional teams to provide a high-value and successful onboarding experience that prepares them to transition to the next phase of their customer journey. The Sr. Project Manager serves as the constant and primary point of contact throughout Sales Cloud rollouts and either directly provides solutions or guides customers to resources for solution support, additional training, or other resources necessary for the customer to reach their final implementation objectives and be handed off to Customer Success and our Support teams for post-onboarding initiatives.

In addition, the Sr. Project Manager will serve as an expert in all aspects of the Sales Cloud product setup, assisting in the development of materials and infrastructure to improve customer outcomes and streamline the onboarding process. This person will communicate project status internally and externally and ensure project documentation is updated. In addition to scheduling and facilitating required meetings, the Sr. Project Manager will effectively manage change requests, identify and manage risks, and escalate issues requiring management attention. Extensive working knowledge of project management of software installation best practices is necessary for success in this position.

The end goal of the Sr. Project Manager is to drive elevated levels of customer adoption, usage, and satisfaction with the Sales Cloud product. The Sr. Project Manager must be ready and capable of rolling up his/her sleeves, owning the process, and ready to jump in at any stage of the installation project when required. The Sr. Project Manager owns the onboarding process and the customer relationship during the project and works tirelessly to ensure that customers are informed, prepared, on-time, accountable, and equipped to be moved into a post-onboarding phase on an agreed-upon timetable.

Qualifications:

• 5+ years of Software Implementation Project Management experience for external customers is required.  PMP or similar certification highly regarded.
• 3+ years of experience in Broadcast or Digital Sales/Operations
• Deep and proven experience guiding customers through complex processes, collaboratively building and adhering to schedules/timelines, and creating client accountability while owning ultimate project success responsibility
• Exceptional interpersonal skills and ability to persuade in order to provide influence without authority
• World-class project management and organization skills
• Demonstrated ability to successfully organize multi-phase projects involving multiple teams
• Exceptional oral and written communication skills
• Exceptional listening, presentation, and training skills
• Able to work effectively under pressure
• Proven ability and innate desire to meet deadlines
• Able to work well individually and in a team environment
• Able to balance competing tasks and juggle multiple projects in a rapidly changing environment
• Desire to be a subject matter expert in Marketron’s software platforms
• Fluent in MS Office applications including PowerPoint, Word, Excel, and various project management software
• Software functionality acumen and ability to learn quickly
• Willing to exercise complete accountability and take ownership for the success of a project

Working Conditions:

• May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
• May be required to work occasionally in evenings and/or weekends
• May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

• Cover Letter with the position you’re applying for
• Resume
• Start Date
• LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Job Description

Position:  Senior Content Marketing Manager
Location:  Any Marketron location or remote
Status:  Exempt
Reports to:  Senior Product Marketing Manager

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

Qualifications:

Apply Today

Please email us at jobs@marketron.com and include the following information:

• Cover Letter with the position you’re applying for
• Resume
• Start Date
• LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Job Description

Position:  Senior Product Manager, Digital Advertising
Location:  Denver, CO
Department:  Product/Marketing
Reports to:  Director of Product Management

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

Responsibilities:

You’ll be bringing new digital ad types to our new NXT platform, which enables radio broadcasters to sell third-party digital advertising.

The Senior Product Manager will:

• Determine new digital ad features that will best meet Marketron and our customers’ needs.
• Successfully deliver Search Engine Marketing (SEM) and other new digital ad products within the NXT platform. This will include gathering customer feedback, generating requirements, prioritizing work items, and working with the development team to build features and iterate on them.
• Manage relationships with third-party vendors that we’ll partner with to accelerate development.
• Collaborate with stakeholders across Marketron teams to work through tradeoffs and prioritize roadmap items for your area.
• Work in co-ordination with Marketing on go-to-market activities.
• Serve as the team’s subject matter expert on the digital SEM industry in general, the competition, and on best practices for SEM campaign management.
• Train internal support and ad operations teams on the new features that are released.

Qualifications:

We are looking for a senior product manager who has worked in the ad tech space. You’ll be the voice of our customers, the Marketron subject matter expert in the domain, and the product owner for new digital ad development. What you’ll bring:

• Bachelor’s degree or equivalent practical experience.
• 5+ years of product management experience.
• Strong experience working with engineering to build digital advertising products, such as Search Engine Marketing, Social, etc.
• Experience working within the Agile Scrum development framework in a Product Manager capacity.
• Demonstrated ability to find solutions to complex problems, using sound judgement to assess risks, and to provide a well-structured rationale.
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

Preferred Qualifications:

• Prior experience working on adtech / martech applications
• Certifications in Agile methodology
• Prior experience working in a highly matrixed environment.

Apply Today

Please email us at jobs@marketron.com and include the following information:

• Cover Letter with the position you’re applying for
• Resume
• Start Date
• LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Job Description

Position: Senior Client Development Manager
Location:  Denver, CO
Department:  Client Services
Reports to:  Manager, Client Development

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

The Senior Client Development Manager (Senior CDM) is focused on customer satisfaction with our digital offerings and expanding the adoption and margin growth within our premium digital account base. The Senior CDM specializes in facilitating our larger, more digitally advanced client’s growth and managing their inherently more complex relationships. The Senior CDM manages the post-onboarding period of the customer lifecycle to drive customer engagement, continued usage, and ongoing growth.  A skillful Senior CDM understands the digital and broadcast advertising industries, the business of SaaS software delivery, has a passion for technology, is obsessed with helping customers succeed, has a knack for building strong business relationships and loves working in a fast-paced environment.

The Senior Client Development Manager lives and breathes troubleshooting and is an expert in jumping in to guide customers toward successful resolution of their issues.  This includes direct action as well as triaging issues and acting as an “air traffic controller” in organizing a company response to customer issues that need specialized attention and knowledge to address.

The Senior CDM leverages his/her expertise to serve as an advocate internally for our digital clients and marshals resources to meet customer needs where possible.  The Senior CDM is comfortable and excited by having regular conversations with executive-level contacts all the way down to sales reps in the field. The Senior CDM is skilled in de-escalating customers and handling difficult, challenging conversations while serving as a trusted resource and guide on their digital journey.

Essential Duties (Including but not limited to the following):

• The Sr. CDM serves as the primary contact for our digital customers and is responsible for developing long-term trusted relationships and ensuring customers’ complete satisfaction. In the case where a software customer has an assigned separate CSM, the Senior CDM will coordinate with the CSM to align customer value objectives and achieve daily success.
• The Sr. CDM is a virtual agent for the customer – performing the majority of his/her duties remotely. In cases where clients may benefit or need in-person support, the Sr. CDM will collaborate with Sr. Director of Digital Strategy to identify opportunities to enlist the services of the Training & Onboarding team.
• CDMs proactively reach out to, coach and support our customers’ digital sales managers and end-users. This includes ongoing product education, developing digital sales strategies, and helping customers prepare sales presentations.  Sr. CDMs  may virtually attend sales presentations by our customers serving as their digital subject matter experts to their advertisers.
• The Sr. CDM specializes in developing strong relationships within a client’s leadership team with the goal of becoming their trusted digital product advisor and problem solver. A primary goal is to gain the customer’s confidence in Marketron’s ability to help overcome challenges that may hinder the client’s ability to sell digital advertising.
• The CDM team advocates for the customer and works closely with our digital operations group to coordinate communication and response to any non-routine issues
• CDMs work closely with the Sr. Dir Digital Strategy to ensure Marketron and our customers are each living up to our commitments from our joint growth goals and alignment planning work, run by our Sr. Dir of Digital Strategy.
• The CDM team will react to and coordinate responses to Level 2 support issues and escalations from the customer. CDMs will follow support protocols to log and resolve issues.
• CDMs are responsible for customer communication about product changes, upcoming releases, base-wide training and content releases
• The CDM team will provide regular account progress updates across all the metrics we measure, both to the customer and to our teams internally.
• The CDM team will work closely with the CSM team on the preparation and delivery of regular Executive Business Reviews (EBRs) to the customer. This will sometimes include onsite presentations.
• Identify account expansion opportunities and work with Sales to win them
• Partner with Sales team during discussions with prospects to help increase new business win rate and current customer renewal rate
• Develop, prepare and nurture customers for advocacy, including Case Studies, Webinars and Customer Referrals
• Function as Subject Matter Experts to assist the Content team with the development of materials supporting effective customer adoption and system use
• Actively assess quality and effectiveness of client interaction points and working processes impacting the client experience. Work with key stakeholders to apply continuous improvement and discover new opportunities to grow client engagement and usage leveraging industry best practices.
• Monitor customer health scores, identify risk, and work cross-functionality to deliver recommendations to improve customer satisfaction.

Personal Characteristics and Qualifications:

• Excellent proactive communication skills.  Outstanding written communication skill.
• Strong salesmanship skills and comfort asking for customer commitments.
• Experience with and a desire to learn and guide others in the use of best-practices in digital sales.
• At least 4 years of experience working within digital advertising, agency experience or operations experience preferred.
• At least 2 years of experience in a sales or account management role (can overlap with digital experience above).
• A strong understanding of the broadcast industry is a huge plus, but not required. A strong desire to continuously expand knowledge of the broadcasting business is required.
• Resilient and hard-working
• Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Demonstrated technical problem-solving abilities
• Highly developed project management skills and knowledge
• Strong customer service skills in conflict resolution and customer de-escalation techniques
• Must be confident working cross-departmentally to achieve results
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Ability to multi-task and perform under pressure
• Available and willing to be rapidly responsive to urgent client needs, day or night
• Must possess a sense of urgency in resolving issues and empathy for the customer
• Must be a voracious continuous learner.

Exclusions

• This team is not a sales team. They are not part of the process of bringing in new accounts. They will, however, play a supporting role to help of convince markets in partially penetrated accounts to shift to our platform.
• While this team will do product training and product demos as needed to help customers use the product effectively, this is not an onboarding team. This team is not responsible for in-person training, in-person ride-alongs, etc.
• This team will support the digital operations team in customer responses when needed but won’t own customer communication for routine support or campaign issues

Working Conditions:

• May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
• May be required to work occasionally in evenings and/or weekends
• May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

• Cover Letter with the position you’re applying for
• Resume
• Start Date
• LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Job Description

Position: Client Development Manager
Location:  Denver, CO
Department: Client Services
Reports to: VP of Digital Operations

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

The Client Development Manager (CDM) is focused on customer satisfaction with our digital offerings and expanding the adoption and margin growth within our digital account base. The CDM manages the post-onboarding period of the customer lifecycle to drive customer engagement, continued usage, and ongoing growth.  A skillful CDM understands the digital and broadcast advertising industries, the business of SaaS software delivery, has a passion for technology, is obsessed with helping customers succeed and loves working in a fast-paced environment.

The Client Development Manager lives and breathes troubleshooting and is an expert in jumping in to guide customers toward successful resolution of their issues.  This includes direct action as well as triaging issues and acting as an “air traffic controller” in organizing a company response to customer issues that need specialized attention and knowledge to address.

The CDM leverages his/her expertise to serve as an advocate internally for our digital clients and marshals resources to meet customer needs where possible.  The CDM is skilled in de-escalating customers and handling challenging conversations while serving as a trusted resource and guide on their digital journey.

Essential Duties (Including but not limited to the following):

• The CDM serves as the primary contact for our digital customers and is responsible for developing long-term trusted relationships and ensuring customers’ complete satisfaction. In the case where a software customer has an assigned separate Client Success Manager (CSM), the CDM will coordinate with the CSM to align customer value objectives and achieve daily success.
• The CDM is a virtual agent for the customer – performing the majority of his/her duties remotely. In cases where clients may benefit or need in-person support, the CDM will collaborate with Sr. Director of Digital Strategy to identify opportunities to enlist the services of the Training & Onboarding team.
• CDMs actively reach out to, coach and support our customers’ digital sales managers and end-users. This includes ongoing product education, developing digital sales strategies, and helping customers prepare sales presentations.  CDMs may virtually attend sales presentations by our customers serving as their digital subject matter experts to their advertisers.
• The CDM team advocates for the customer and works closely with our digital operations group to coordinate communication and response to any non-routine issues.
• CDMs work closely with the Sr. Dir Digital Strategy to ensure Marketron and our customers are each living up to our commitments from our joint growth goals and alignment planning work, run by our Sr. Dir of Digital Strategy.
• The CDM team will react to and coordinate responses to Level 2 support issues and escalations from the customer. CDMs will follow support protocols to log and resolve issues.
• CDMs are responsible for customer communication about product changes, upcoming releases, base-wide training and content releases.
• The CDM team will provide regular account progress updates across all the metrics we measure, both to the customer and to our teams internally.
• The CDM team will work closely with the CSM team on the preparation and delivery of regular Executive Business Reviews (EBRs) to the customer. This will sometimes include onsite presentations.
• Identify account expansion opportunities and work with Sales to win them.
• Partner with Sales team during discussions with prospects to help increase new business win rate and current customer renewal rate.
• Develop, prepare and nurture customers for advocacy, including Case Studies, Webinars and Customer Referrals.
• Function as Subject Matter Experts to assist the Content team with the development of materials supporting effective customer adoption and system use.
• Actively assess quality and effectiveness of client interaction points and working processes impacting the client experience. Work with key stakeholders to apply continuous improvement and discover new opportunities to grow client engagement and usage leveraging industry best practices.
• Monitor customer health scores, identify risk, and work cross-functionality to deliver recommendations to improve customer satisfaction.

Personal Characteristics and Qualifications:

• Possess excellent proactive communication skills including outstanding written communication aptitude.
• Salesmanship and comfort asking for customer commitments required.
• Experience with and a desire to learn and guide others in the use of best-practices in digital sales.
• 1-2 years’ experience working within digital advertising, agency experience or operations experience preferred.
• Have a strong understanding of and a desire to continuously expand knowledge of the broadcasting business.
• Be resilient and hard-working.
• Proven as a self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Ability to multi-task and perform under pressure.
• Demonstrated technical problem-solving abilities.
• Have highly developed project management skills and knowledge.
• Keep strong customer service skills in conflict resolution and customer de-escalation techniques.
• Must be confident working cross-departmentally to achieve results.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Ability to multi-task and perform under pressure.
• Available and willing to be rapidly responsive to urgent client needs, day or night.
• Must possess a sense of urgency in resolving issues and empathy for the customer.

Exclusions:

• This team is not a sales team and will not be part part of the process of bringing in new accounts. They will play a supporting role to help convince markets in partially-penetrated accounts to shift to our platform.
• While this team will do product training and product demos as needed to help customers use the product effectively, this is not an onboarding team. This team is not responsible for in-person training, in-person ride-alongs, etc.
• This team will support the digital operations team in customer responses when needed but will not own customer communication for routine support or campaign issues.

Working Conditions:

• May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
• May be required to work occasionally in evenings and/or weekends
• May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

• Cover Letter with the position you’re applying for
• Resume
• Start Date
• LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer