About Marketron

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital.

Diversis Capital

It’s a fact:  Marketron powers the most successful broadcast organizations.

6000
broadcaster companies rely on Marketron daily
$5B

$5 billion in advertising revenue managed

18,000
active users depend on Marketron solutions

Executive Team

Locations

Hailey, Idaho

Corporate Headquarters

101 Empty Saddle Trail
Hailey, ID 83333

Toll-free : 1 (800) 476-7226
Local : (208) 788-6800
Fax : (208) 788-6273

Denver, Colorado

Toll-free : 1 (800) 476-7226
Local : (208) 788-6800
Fax : (208) 788-6273

Opelika, Alabama

Toll-free : 1 (800) 476-7226
Local : (208) 788-6800
Fax : (208) 788-6273

Careers

Marketron embraces a performance-based culture, rewarding top performers and working to promote from within.

Marketron is continually searching for intelligent, resourceful and motivated professionals to join our team. We only accept resumes for open positions. If you would like to inquire with us regarding any potential future career openings, or current openings listed below (if any), please contact us at jobs@marketron.com.

Product Specialist

Job Description

Position:  Product Specialist
Location:  Hailey, ID, Denver, CO or remote
Department:  Project Management
Reports to:  Product Specialist Lead

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Responsibilities:

The Product Specialist has wide-ranging responsibilities in providing leadership, advocacy and in-depth subject matter expertise over their product(s)’ components and services.

The Product Specialist leads onboarding projects with clients to optimally configure their products and educate them on its effective use to ensure a high-value and successful implementation.  The Product Specialist provides second level solution support, mentoring, and assists in the development of materials and infrastructure to improve internal training and readiness to assist with escalated support of their product needs.  Acting as the tip of sword in all initial client rollouts on their products, the Product Specialist serves as the voice of the customer to work closely with Product Management to provide insights on customer needs, product enhancements and usability issues that arise in a live environment.

The end goal of the Product Specialist is to drive high levels of customer adoption, usage, and satisfaction with his/her products.  The Product Specialist actively communicates internally with stakeholders and externally with current product users to ensure optimized use of the products, excitement, and reference ability.

Qualifications:

  • 5+ years of experience in the broadcast industry or similar experience with broadcast or CRM software implementation or support
  • 5+ years working with broadcast pre-buy/proposal systems utilizing quantitative ratings
  • Experience using CRM and/or Yield and Rate Management systems extremely valued
  • Exceptional interpersonal skills.  Demonstrated ability to keep others on task and to influence others without formal authority.
  • Outstanding project management and organization skills.  Extreme diligence and attentiveness to detail.  PMP or other project certification a major advantage.
  • Exceptional oral and written communication skills
  • Familiarity with broadcast traffic, reporting and billing systems preferred
  • Exceptional listening, presentation, and training skills
  • Able to meet deadlines and work effectively under pressure
  • Able to work well individually and in a team environment
  • Able to balance competing tasks in a rapidly changing environment
  • Fluent in MS Windows, Word and Excel
  • Experience with MS PowerPoint and Project a plus
  • Software functionality acumen and ability to learn quickly
  • Willing to take ownership for the success of a project

Apply Today

Please email us at jobs@marketron.com and include the following information:

  • Cover Letter with the position you’re applying for
  • Resume
  • Start Date
  • LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Senior Product Manager, Digital Advertising

Job Description

Position:  Senior Product Manager, Digital Advertising
Location:  Denver, CO
Department:  Product/Marketing
Reports to:  Director of Product Management

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

As we continue to invest in our software and leverage our significant market-share we look to deliver solutions that enable our customers to evolve into the future of broadcast. We are looking for a strong Product Manager with experience in building Order Management Systems to help us grow our product offerings into the future. If you are passionate about building products that customers love and want to own a new offering and its strategic evolution, this is a great role for you. Come join the team and help us deliver meaningful growth for the company.

Responsibilities:

You’ll be bringing new digital ad types to our new NXT platform, which enables radio broadcasters to sell third-party digital advertising.

The Senior Product Manager will:

  • Determine new digital ad features that will best meet Marketron and our customers’ needs.
  • Successfully deliver Search Engine Marketing (SEM) and other new digital ad products within the NXT platform. This will include gathering customer feedback, generating requirements, prioritizing work items, and working with the development team to build features and iterate on them.
  • Manage relationships with third-party vendors that we’ll partner with to accelerate development.
  • Collaborate with stakeholders across Marketron teams to work through tradeoffs and prioritize roadmap items for your area.
  • Work in co-ordination with Marketing on go-to-market activities.
  • Serve as the team’s subject matter expert on the digital SEM industry in general, the competition, and on best practices for SEM campaign management.
  • Train internal support and ad operations teams on the new features that are released.

Qualifications:

We are looking for a senior product manager who has worked in the ad tech space. You’ll be the voice of our customers, the Marketron subject matter expert in the domain, and the product owner for new digital ad development. What you’ll bring:

  • Bachelor’s degree or equivalent practical experience.
  • 5+ years of product management experience.
  • Strong experience working with engineering to build digital advertising products, such as Search Engine Marketing, Social, etc.
  • Experience working within the Agile Scrum development framework in a Product Manager capacity.
  • Demonstrated ability to find solutions to complex problems, using sound judgement to assess risks, and to provide a well-structured rationale.
  • Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

Preferred Qualifications:

  • Prior experience working on adtech / martech applications
  • Certifications in Agile methodology
  • Prior experience working in a highly matrixed environment.

Apply Today

Please email us at jobs@marketron.com and include the following information:

  • Cover Letter with the position you’re applying for
  • Resume
  • Start Date
  • LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Senior Client Development Manager

Job Description

Position: Senior Client Development Manager
Location:  Denver, CO
Department:  Client Services
Reports to:  Manager, Client Development

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

The Senior Client Development Manager (Senior CDM) is focused on customer satisfaction with our digital offerings and expanding the adoption and margin growth within our premium digital account base. The Senior CDM specializes in facilitating our larger, more digitally advanced client’s growth and managing their inherently more complex relationships. The Senior CDM manages the post-onboarding period of the customer lifecycle to drive customer engagement, continued usage, and ongoing growth.  A skillful Senior CDM understands the digital and broadcast advertising industries, the business of SaaS software delivery, has a passion for technology, is obsessed with helping customers succeed, has a knack for building strong business relationships and loves working in a fast-paced environment.

The Senior Client Development Manager lives and breathes troubleshooting and is an expert in jumping in to guide customers toward successful resolution of their issues.  This includes direct action as well as triaging issues and acting as an “air traffic controller” in organizing a company response to customer issues that need specialized attention and knowledge to address.

The Senior CDM leverages his/her expertise to serve as an advocate internally for our digital clients and marshals resources to meet customer needs where possible.  The Senior CDM is comfortable and excited by having regular conversations with executive-level contacts all the way down to sales reps in the field. The Senior CDM is skilled in de-escalating customers and handling difficult, challenging conversations while serving as a trusted resource and guide on their digital journey.

Essential Duties (Including but not limited to the following):

  • The Sr. CDM serves as the primary contact for our digital customers and is responsible for developing long-term trusted relationships and ensuring customers’ complete satisfaction. In the case where a software customer has an assigned separate CSM, the Senior CDM will coordinate with the CSM to align customer value objectives and achieve daily success.
  • The Sr. CDM is a virtual agent for the customer – performing the majority of his/her duties remotely. In cases where clients may benefit or need in-person support, the Sr. CDM will collaborate with Sr. Director of Digital Strategy to identify opportunities to enlist the services of the Training & Onboarding team.
  • CDMs proactively reach out to, coach and support our customers’ digital sales managers and end-users. This includes ongoing product education, developing digital sales strategies, and helping customers prepare sales presentations.  Sr. CDMs  may virtually attend sales presentations by our customers serving as their digital subject matter experts to their advertisers.
  • The Sr. CDM specializes in developing strong relationships within a client’s leadership team with the goal of becoming their trusted digital product advisor and problem solver. A primary goal is to gain the customer’s confidence in Marketron’s ability to help overcome challenges that may hinder the client’s ability to sell digital advertising.
  • The CDM team advocates for the customer and works closely with our digital operations group to coordinate communication and response to any non-routine issues
  • CDMs work closely with the Sr. Dir Digital Strategy to ensure Marketron and our customers are each living up to our commitments from our join growth goals and alignment planning work, run by our Sr. Dir of Digital Strategy.
  • The CDM team will react to and coordinate responses to Level 2 support issues and escalations from the customer. CDMs will follow support protocols to log and resolve issues.
  • CDMs are responsible for customer communication about product changes, upcoming releases, base-wide training and content releases
  • The CDM team will provide regular account progress updates across all the metrics we measure, both to the customer and to our teams internally.
  • The CDM team will work closely with the CSM team on the preparation and delivery of regular Executive Business Reviews (EBRs) to the customer. This will sometimes include onsite presentations.
  • Identify account expansion opportunities and work with Sales to win them
  • Partner with Sales team during discussions with prospects to help increase new business win rate and current customer renewal rate
  • Develop, prepare and nurture customers for advocacy, including Case Studies, Webinars and Customer Referrals
  • Function as Subject Matter Experts to assist the Content team with the development of materials supporting effective customer adoption and system use
  • Actively assess quality and effectiveness of client interaction points and working processes impacting the client experience. Work with key stakeholders to apply continuous improvement and discover new opportunities to grow client engagement and usage leveraging industry best practices.
  • Monitor customer health scores, identify risk, and work cross-functionality to deliver recommendations to improve customer satisfaction.

Personal Characteristics and Qualifications:

  • Excellent proactive communication skills.  Outstanding written communication skill.
  • Strong salesmanship skills and comfort asking for customer commitments.
  • Experience with and a desire to learn and guide others in the use of best-practices in digital sales.
  • At least 4 years of experience working within digital advertising, agency experience or operations experience preferred.
  • At least 2 years of experience in a sales or account management role (can overlap with digital experience above).
  • A strong understanding of the broadcast industry is a huge plus, but not required. A strong desire to continuously expand knowledge of the broadcasting business is required.
  • Resilient and hard-working
  • Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Demonstrated technical problem-solving abilities
  • Highly developed project management skills and knowledge
  • Strong customer service skills in conflict resolution and customer de-escalation techniques
  • Must be confident working cross-departmentally to achieve results
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Ability to multi-task and perform under pressure
  • Available and willing to be rapidly responsive to urgent client needs, day or night
  • Must possess a sense of urgency in resolving issues and empathy for the customer
  • Must be a voracious continuous learner.

Exclusions

  • This team is not a sales team. They are not part of the process of bringing in new accounts. They will, however, play a supporting role to help of convince markets in partially penetrated accounts to shift to our platform.
  • While this team will do product training and product demos as needed to help customers use the product effectively, this is not an onboarding team. This team is not responsible for in-person training, in-person ride-alongs, etc.
  • This team will support the digital operations team in customer responses when needed but won’t own customer communication for routine support or campaign issues

Working Conditions:

  • May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
  • May be required to work occasionally in evenings and/or weekends
  • May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

  • Cover Letter with the position you’re applying for
  • Resume
  • Start Date
  • LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer

Client Development Manager

Job Description

Position: Client Development Manager
Location:  Denver, CO
Department: Client Services
Reports to: VP of Digital Operations

About Marketron:

Marketron is a leading provider of enterprise revenue and profitability management solutions for the media industry. The company offers revenue generation and management solutions, ad tech and mobile advertising platforms, and an array of digital audience engagement tools that drive new growth opportunities.

With expertise built on 50 years of industry leadership, Marketron proudly supports the media industry at the local, state and international levels, serving more than 6,000 media organizations globally and managing $5 billion in annual U.S. advertising revenue representing more than 1 million advertisers. Marketron is owned by Diversis Capital. www.marketron.com

Summary:

The Client Development Manager (CDM) is focused on customer satisfaction with our digital offerings and expanding the adoption and margin growth within our digital account base. The CDM manages the post-onboarding period of the customer lifecycle to drive customer engagement, continued usage, and ongoing growth.  A skillful CDM understands the digital and broadcast advertising industries, the business of SaaS software delivery, has a passion for technology, is obsessed with helping customers succeed and loves working in a fast-paced environment.

The Client Development Manager lives and breathes troubleshooting and is an expert in jumping in to guide customers toward successful resolution of their issues.  This includes direct action as well as triaging issues and acting as an “air traffic controller” in organizing a company response to customer issues that need specialized attention and knowledge to address.

The CDM leverages his/her expertise to serve as an advocate internally for our digital clients and marshals resources to meet customer needs where possible.  The CDM is skilled in de-escalating customers and handling challenging conversations while serving as a trusted resource and guide on their digital journey.

Essential Duties (Including but not limited to the following):

  • The CDM serves as the primary contact for our digital customers and is responsible for developing long-term trusted relationships and ensuring customers’ complete satisfaction. In the case where a software customer has an assigned separate Client Success Manager (CSM), the CDM will coordinate with the CSM to align customer value objectives and achieve daily success.
  • The CDM is a virtual agent for the customer – performing the majority of his/her duties remotely. In cases where clients may benefit or need in-person support, the CDM will collaborate with Sr. Director of Digital Strategy to identify opportunities to enlist the services of the Training & Onboarding team.
  • CDMs actively reach out to, coach and support our customers’ digital sales managers and end-users. This includes ongoing product education, developing digital sales strategies, and helping customers prepare sales presentations.  CDMs may virtually attend sales presentations by our customers serving as their digital subject matter experts to their advertisers.
  • The CDM team advocates for the customer and works closely with our digital operations group to coordinate communication and response to any non-routine issues.
  • CDMs work closely with the Sr. Dir Digital Strategy to ensure Marketron and our customers are each living up to our commitments from our join growth goals and alignment planning work, run by our Sr. Dir of Digital Strategy.
  • The CDM team will react to and coordinate responses to Level 2 support issues and escalations from the customer. CDMs will follow support protocols to log and resolve issues.
  • CDMs are responsible for customer communication about product changes, upcoming releases, base-wide training and content releases.
  • The CDM team will provide regular account progress updates across all the metrics we measure, both to the customer and to our teams internally.
  • The CDM team will work closely with the CSM team on the preparation and delivery of regular Executive Business Reviews (EBRs) to the customer. This will sometimes include onsite presentations.
  • Identify account expansion opportunities and work with Sales to win them.
  • Partner with Sales team during discussions with prospects to help increase new business win rate and current customer renewal rate.
  • Develop, prepare and nurture customers for advocacy, including Case Studies, Webinars and Customer Referrals.
  • Function as Subject Matter Experts to assist the Content team with the development of materials supporting effective customer adoption and system use.
  • Actively assess quality and effectiveness of client interaction points and working processes impacting the client experience. Work with key stakeholders to apply continuous improvement and discover new opportunities to grow client engagement and usage leveraging industry best practices.
  • Monitor customer health scores, identify risk, and work cross-functionality to deliver recommendations to improve customer satisfaction.

Personal Characteristics and Qualifications:

  • Possess excellent proactive communication skills including outstanding written communication aptitude.
  • Salesmanship and comfort asking for customer commitments required.
  • Experience with and a desire to learn and guide others in the use of best-practices in digital sales.
  • 1-2 years’ experience working within digital advertising, agency experience or operations experience preferred.
  • Have a strong understanding of and a desire to continuously expand knowledge of the broadcasting business.
  • Be resilient and hard-working.
  • Proven as a self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
  • Ability to multi-task and perform under pressure.
  • Demonstrated technical problem-solving abilities.
  • Have highly developed project management skills and knowledge.
  • Keep strong customer service skills in conflict resolution and customer de-escalation techniques.
  • Must be confident working cross-departmentally to achieve results.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
  • Ability to multi-task and perform under pressure.
  • Available and willing to be rapidly responsive to urgent client needs, day or night.
  • Must possess a sense of urgency in resolving issues and empathy for the customer.

Exclusions:

  • This team is not a sales team and will not be part part of the process of bringing in new accounts. They will play a supporting role to help convince markets in partially-penetrated accounts to shift to our platform.
  • While this team will do product training and product demos as needed to help customers use the product effectively, this is not an onboarding team. This team is not responsible for in-person training, in-person ride-alongs, etc.
  • This team will support the digital operations team in customer responses when needed but will not own customer communication for routine support or campaign issues.

Working Conditions:

  • May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic)
  • May be required to work occasionally in evenings and/or weekends
  • May require travel domestically

Apply Today

Please email us at jobs@marketron.com and include the following information:

  • Cover Letter with the position you’re applying for
  • Resume
  • Start Date
  • LinkedIn Profile URL (if available)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it.

Marketron is an Equal Employment Opportunity Employer