Marketron embraces a performance-based culture, rewarding top performers and working to promote from within.

Marketron is continually searching for intelligent, resourceful and motivated professionals to join our team. We only accept resumes for open positions. If you would like to inquire with us regarding any potential future career openings, or current openings listed below (if any), please contact us.

Client Services Representative

Department:  Client Services

Reports To:  Manager of Client Services

Location: Hailey, ID / Opelika, AL

 

About Marketron:

Marketron is the leading provider of business software solutions and services for broadcasters, offering revenue management, revenue generation and an array of digital audience engagement solutions. With more than 7,000 media organizations served globally, Marketron manages an estimated $15 billion in annual advertising revenue. Headquartered in Hailey, Idaho with offices in New York, Colorado, Alabama, and Canada, Marketron is owned by Diversis Capital. www.marketron.com

 

Position Summary:

The Support team is responsible for exceeding client expectations with quick response and proactive service.  Support’s primary objective is to build customer loyalty by exceeding expectations on every client interaction.  The Support Agent is responsible for responding to all service related requests via telephone, email and web in a professional and courteous manner. If the problem can not be resolved, the Support Agent will define an action plan with the client and follow department protocol to achieve a successful resolution to the client’s request.


Qualifications:

  • College degree is desired
  • Previous experience in Customer Service
  • Previous experience using broadcast traffic and billing software is desired
  • Computer knowledge is essential
  • Must be willing to travel if the need arises
  • Must be comfortable speaking in public


Competencies:

  • Must possess excellent problem analysis and resolution skills at both a strategic and functional level
  • Superior customer service skills
  • Ability to balance requests from multiple sources and prioritize appropriately
  • Strong communication skills
  • Attention to detail and ability to meet strict deadlines
  • Ability to work independently and with full accountability
  • Ability to work closely with others as a member of a team
  • Able to communicate clearly and with the best interest of the company in mind
  • Able to maintain confidentiality
  • Possess strong attention to detail
  • Must be able to handle a fast-paced and ever-changing environment, to focus on the details while looking at the big picture, and to juggle several complex important tasks at the same time

 

Essential Duties (Including but not limited to the following):

Top Priority – Provide quality customer service to all our clients

  • Follow defined call handling process so client issue is closed under service-level goals
  • Follow best practices for agent quality when dealing with all aspects of a client’s request
  • Follow department process regarding escalating a client’s issues
  • Monitor and maintain a high level of quality with your call records within our CRM system
  • Work within the team to get the best result for our client
  • Communicate issues and request help from other departments in a professional manor
  • Give remote training on defined Marketron products

Secondary Priority – General Organizational Quality

  • Promote quality achievements and performance across the organization
  • Backup for Implementation team with web training and installations
  • Help on projects when asked

 

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.

Marketron is an equal opportunity employer that encourages and fosters diversity in the workplace. We offer a career building experience in a fast-paced organization and industry.

 

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