Multifactor Authentication for Improved Account Security

Marketron is implementing multifactor authentication (MFA). This is an important step in maintaining and improving the security of your account. It is a best practice among software companies, and we are pleased to be implementing it on your account.

The rollout of MFA will happen in two phases:

Phase 1:

On July 19, the sign-in experience for Marketron Traffic and Visual Traffic Cloud customers will change. Customers will be required to sign in using their account email and associated password. The look and feel of the page will also change (see image above), but the URL will remain the same.

Phase 2:

Following the change in July, Marketron will begin an account-by-account rollout of MFA. During this time, users will be required to set up MFA. This guide details the step-by-step process for setup: How to Set Up Multifactor Authentication for Your Marketron Account.

Frequently Asked Questions

Steps to Login

To log in to your Marketron Traffic or Visual Traffic account:

  1. Go to MTC.emarketron.com.
  2. Use the email address associated with your account for your username. Do not use a standalone username (example: 1234jdoe). It must be an email address.
  3. Use your existing password. Your password did not change.

If you do not know your email address or password, please contact the Marketron User Administrator at your company. They can reset your password in the User Manager system.

If your password was saved in your browser, please see How to Find a Stored Password below.

What if a user can’t remember their account email or password?

Users will be required to use their email address and password to access their Marketron accounts. Your company’s user manager can help users who need their email address or password. If they can’t help, please contact help@marketron.com.

How to Find a Stored Password

If you previously logged into mtc.emarketron.com and your browser saved your login information (the dots in the password field), the password can be retrieved from your web browser.

Google Chrome
Google Chrome

Right-click on password field and choose Show All Saved Passwords. Then find the MTC.emarketron.com site in the list and choose the EYE icon (show passwords) and then enter your Windows password and Chrome will display your password.

Firefox
Mozilla FireFox

Right-click on the password field and choose Manage Logins. Then click on the EYE icon to Show Passwords.  Choose the EYE icon to show the password.

Edge
Microsoft Edge

Right-click on the password field and choose Show All Saved Passwords. Then find the MTC.emarketron.com site in the list and choose the EYE icon (show passwords) and then enter your Windows password and Edge will display your password.

What is multifactor authentication?

Multifactor authentication (MFA) is a security method that requires a two-step process to verify a user’s credentials. It typically involves independent credentials, such as a password, and a security token delivered to an email address or mobile app. Learn more in our recent blog post: What Multifactor Authentication Is and Why It Matters.

What is the timing for MFA setup?

Marketron expects to complete MFA implementation for all accounts by the end of Q3 2022. Accounts will be rolled out in phases after July 19.

What changes will users experience?

When logging in to their Marketron accounts, users will have to complete a two-step verification process. The first step is entering their username and password. The second step will be verification via mobile app, text message or email. The details on setting this up can be found here: How to Set Up Multifactor Authentication for Your Marketron Account.

When we reach phase 2, how do we set up our MFA?

We will let you know when it’s your company’s turn for MFA implementation. At that time, it’s important that users take the steps to set up their MFA methods. This guide will take users through the process: How to Set Up Multifactor Authentication for Your Marketron Account.

Whom do we contact for more information?

We will be in touch when your company reaches phase 2. If you have questions in the meantime, please contact your company’s user manager. If they can’t help, please contact help@marketron.com.