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How to set up and use multifactor authentication for your Marketron account

Setting up MFA preferencesUsing MFAFrequently asked questions

Setting up multifactor authentication preferences

  1. Log in to the MFA portal

    To set up your multifactor authentication (MFA) preferences, log in to https://marketron.onbio-key.com with your normal credentials.

    Please note that you must use your email address to authenticate. If you do not know your account email address or password, please contact your local user manager. If your local user manager can’t assist you, please contact help@marketron.com. You can also use the “Forgot Password?” link on the login page.

  2. Open your profile

    Click “My Profile” at the top of the screen.

  3. Confirm your email address

    Confirm that your registered email address is correct. This is the email address that will receive a one-time password (OTP) for MFA.

    My Profile screen showing the registered email address

    You may change this email address to a preferred one; it does not have to match your account email address.

  4. Add more ways to receive a code

    Register a mobile phone number and/or mobile authenticator application as additional MFA options if desired. We strongly recommend setting up at least one of these additional options.

    Adding a mobile phone number for one-time passwords
    Adding an authenticator app for one-time passwords

  5. Choose your default method

    If you have set up multiple MFA options, you can change the default OTP delivery methods if desired.

    Choosing the default one-time password delivery method

Using multifactor authentication

  1. Log in as usual

    Log in to the applicable website with your normal credentials.

    Please note that you must use your email address to authenticate. If you do not know your account email address or password, please contact your local user manager. If your local user manager can’t assist you, please contact help@marketron.com. You can also use the “Forgot Password?” link on the login page.

    Marketron login screen

  2. Enter your one-time password

    Upon successful login, a one-time password (OTP) will be sent to your email address from noreply@onbio-key.com. When you receive the email, enter the OTP on this screen, and click “Sign In.”

    Screen for entering the one-time password

Frequently asked questions

What is multifactor authentication?

Multifactor authentication (MFA) is a security method that requires a two-step process to verify a user’s credentials. It typically involves independent credentials, such as a password, and a security token delivered to an email address or mobile app. Learn more in our blog post: What multifactor authentication is and why it matters.

Steps to log in
  • Go to the applicable website:
  • Use the email address associated with your account for your username. Do not use a standalone username (example: 1234jdoe). It must be an email address.
  • Use your existing password. Your password did not change.

If you do not know your email address or password, please contact the Marketron user administrator at your company. They can reset your password in the User Manager system. You can also use the “Forgot Password?” link on the login page.

If your password was saved in your browser, please see How to find a stored password below.

What if a user can’t remember their account email or password?

Users will be required to use their email address and password to access their Marketron accounts. Your company’s user manager can help users who need their email address or password. If they can’t help, please contact help@marketron.com.

If a user knows their email address but not their password, they can click the “Forgot Password?” link on the login screen to change their password.

How to find a stored password

If you previously logged in to a Marketron platform and your browser saved your login information, the password can be retrieved from your web browser.

Google ChromeRight-click the password field, and choose “Show all saved passwords.” Then, find the applicable site in the list, and choose the eye icon (show passwords). Enter your Windows/Mac password, and Chrome will then display your password.

Mozilla FirefoxRight-click the password field, and choose “Manage Logins.” Click on the eye icon to show passwords.

Microsoft EdgeRight-click the password field, and choose “Show all saved passwords.” Then, find the applicable site in the list, and choose the eye icon (show passwords). Enter your Windows/Mac password, and Edge will then display your password.

Windows 10 and Internet ExplorerOpen Internet Explorer > Internet Options > Content tab. Under AutoComplete, click “Settings.” In the AutoComplete Settings box, click “Manage Passwords.” This will open the Windows Credential Manager. Click “Web Credentials,” find the applicable site in the list, and click the down arrow to expand the details. Click “Show” next to the password field, and enter your Windows credentials to see the password.

Windows 8 and 8.1Go to Control Panel > Credential Manager > Web Credentials. Find the applicable site in the list, and click the down arrow to expand the details. Click “Show” next to the password field, and enter your Windows credentials to see the password.

Whom do we contact for more information?

Please contact your company’s user manager. If they can’t help, please contact help@marketron.com.

User account policies

Need a hand?

Call (888) 239-8878 or email help@marketron.com.

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